309 E 23rd St, New York, NY | Directions 1001040.737581 -73.979811
Neighborhoods: Midtown, Gramercy Park
Worst experience ever – The WORST! They ruined my hair--I went for a blow out and they had straightening chemicals on the flat iron that permently straightened my curls. When I went back to them, they could care less. I've never experienced such terrible customer service. They wouldn't even look at my hair, and blamed me for not coming in sooner (how would I know until I washed it that the curls would not return?) It's taken 2 years to grow out. I would never, ever go back here.
MsTess – I have been a client of Gloria Cabrera Salon & Spa for a decade! I've been to so many spas all over the country, but I always feel at home at Gloria's as they treat you like the best client always! You're not just a number, - pick your robe and then done!.... And the best thing is that her clients have developed a camaraderie with each other! Gloria Cabrera is in the business for so long because she cares for her clients!!! I always feel so good after my visit at Gloria Cabrera Salon & Spa! The Staff are professional, friendly and they make sure you're treated like Royalty!!!!
Excellent Service – I go to Gloria cabrera Salon and Spa, Norma my hairdresser is excellent and the staff are very nice and very helpful. They treat me like a queen!
Worst salon I have ever been to – This has to be the worst salon I have ever been to - and I have been to plenty in my day. The service and the people there are horrific beyond belief. They do not know what they are doing. The owner should be ashamed to run such a shotty business operation where she could careless if their staff makes an extremely detrimental mistake on their service and advice. I would have been sad but at least somewhat satisfied if they had offered me a refund or at least some compensation for their mess up- but they are so arrogant and thoughtless that they would not even entertain the thought. I hope this spares the next person on the traumatic experience I had.. if you read other reviews it seems other people have had similar experiences. SAVE YOURSELF and save your money and take your business to a respectable salon. THESE PEOPLE SHOULD BE OUT OF BUSINESS.
One word- DISASTER. – The customer service is the worst I have ever experienced. I had a procedure done there, despite the high cost compared to other places, thinking I would splurge and treat myself. Not only did I recieve careless service that caused me pain the day after, they offered me poor advice on how to remedy the situation which caused HORRIFIC results. While they could not fix their mistake, when I called as a concerned patron they offered me NO COMPENSATION WHATSOEVER. The owner could clearly care less about her customers. DO NOT GO HERE AND PLEASE SPREAD THE WORD TO STAY AWAY FROM THIS AWFUL PLACE.
HORRIBLE – DO NOT go here. Absolutely horrible experience. I should have known since the place was empty when I got there. They are extremely over priced, gave me a faulty eyelash extension job and when I did what they told me to remedy it I lost 75% of my lashes. When I called about this - all I wanted was a refund for the faulty job, they were extremely arrogant and offered no money back. Save yourself the traumatic experience I had and GO SOMEWHERE ELSE!
THE WORST CUSTOMER SERVICE IN NYC – THE WORST CUSTOMER SERVICE IN NEW YORK! A friend visited the salon for an eyelash extension and they were not only incredibly fake looking and clumpy with glue, but they were also irritating her. After she attempted to take them off for over 2 hours following the instructions of the salon, she called me in tears. I had to take her to another salon where 2 technicians took ANOTHER 2 hours to remove the lashes with glue remover. It was incredibly traumatic. When I called the salon on her behalf, I was met with one of the rudest people I know. The owner, who is the only person authorized to give refunds, would not even take our call.
Clearly they must not understand the meaning of "service industry."
In one word = AWFUL.
Bad Place for Experienced and Caring Staff – i have been to many spas and salons and really feel experienced and knowledgeable about good customer service and caring staff --- this is one of those places where the lady was leaning on me to work on my face for the oxygen facial and it was soooo uncomfortable, i felt like she really didn't care how i felt and worked way too fast doing the massage!!! never again will i go there!!!
Wonderful Facial and Massage!!!! SO RELAXING! – My sister got me a gift certificate for a 1 hour facial and stone massage. Its actually a really nice salon and spa. The gentleman was really nice, offered me tea, coffee and even wine, I guess since it was after work. They lady that took care of me, Nataliya was really friendly. She was AMAZING! My skin was glowing and I felt so relaxed after the massage I was ready to go to sleep. Great place to buy a gift and the prices are affordable. Will come back again!
Great Deal, Great Service – Found through lifebooker that offered really good deals. I picked this place because it was close by work. I got the Vitamin C Facial and a Haircut. Nataylia did a wonderful facial, a lot better than most spas I have been to. I did the most relaxing facial massage and even massaged my neck, shoulder and feet. The room was clean and simple, and a good size. After that, I got my haircut, Patrick gave me a consultation before washing my hair. A nice gentleman gave me a great shampoo and head massage. My hair looked so good...even a month later the cut grew out great. I found my new favorite place.
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