“ordered a couple hundred dollars worth of dance supplies because of the great prices but, when I didn't receive my order I had a tremendous amount of difficulty getting in touch with the company.”
I ordered a couple hundred dollars worth of dance supplies because of the great prices but, when I didn't receive my order I had a tremendous amount of difficulty getting in touch with the company. The two phone numbers listed on the website are fraudulent and there is no way to track the shipping of ordered items from the site. Also, I attempted to use the email option from the site and the code at the bottom of the screen would not allow me to send the email. Finally, I contacted my bank to see when the amount was taken from my account , which was not supposed to be drafted until my order had shipped and, the money had already been taken out. I had to get yet another phone number from my bank in order to contact someone. Once I actually made contact with someone, I was told that the company had been experiencing communication problems and that my order was on back order. I was never contacted at any point to be made aware of the situation. Snail Mail still works!!
Then I attempted to contact the company in order to have a shipping address changed and experienced the same difficulty in getting in touch with someone because their computers were down. Though this company may be new and just getting on their feet, the customer should be catered to if one expects a business to succeed!!
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