2178 Broadway, New York, NY | Directions 1002440.782460 -73.980706
Neighborhoods: Upper West Side, Midtown
My worst stay ever in New York! Upon arriving at this hotel after traveling 20 minutes trying to find it, there was a a lot of construction taking place at the location so the hotel was not visible from 77th and Broadway. There was no way to identify the hotel and it looked nothing like what was online.
At check-in, I inquired about a payment discrepancy and was told that my payment could be accpeted.I requested a manager and upon the rep speaking with the manager about the situation, he says in ear shot "I don't how many times I have to tell her" This guy was rude and obnoxious!
The elevator was out service, so there was at least a 10 minute wait for the elevator. The elevator was crowded and smelly. I finally arrived on my floor to find a bag of soiled linen on the floor, a maid service cart along the wall in disarray and it smelled.
I enter my room, and there I find a fixture from the shower broken an rusted sitting on the floor of the shower.
My card was charged erroneous charges. My experience was horrible!
I will never, ever, stay the On The Ave a.k.a OTA hotel again!
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