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gess m.

Joined 2 months ago

I was frustrated with my new oven because its not even a year old and already Im having issues with it. SO FRUSTRATING!@!!!! When I called they explained step by step what to expect under the warranty. I didn't feel rushed and they took their time explaining everything about how the warranty works with new applainces. At least they explained more than the place I bought it from, brand new piece of junk. Anyway thanks Able & Ready for your honesty. By the way I spoke to someone different all the time and I didn't have to keep explaining my story over and over again, they had it all the information in front of them every time I called, so that was a relief, not to keep repeating my story. Thanks for being on the ball.

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jo c.

Joined 2 months ago

READ THIS, READ THIS I've worked with them for nearly 6 years now... Recently I had them work on my fridge and dishwasher without any hitch (as always).

My experience has always been positive with the staff as well as the technicians. I am aware that several people use the web to write bad reviews when they simply don't get their way(no matter how unreasonable their request). I'm very familiar with this because I have my own company & have been subject to this... Good job Able and Ready, & get all your good customers to write how happy they are with your service, I'm sure they'll drown out all the negatives listed here:)

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emily m.

Joined 2 months ago

I thought the technician was terrific and he was familiar with my appliance brand (fisher paykel). they came out the following day, called to confirm my appointment and then the tech called when he was about to arrive. I would recommend them. sorry to see they have so many poor reviews.

J and D M.

Joined 4 months ago

DONT USE THEM! We bought a new refrigerator last year and had trouble with keeping the freezer cool. We called and they came out several times while under warranty. Each time, they blamed the issue on something else. Finally, almost at the end of the warranty, they replaced the fan. We had lost hundreds of dollars of food because of this. Shortly thereafter this past fall, again same problem. THey came twice, and told us it was the thermostat -- $200 + so we fixed it. That didn't work, and then they told us we kept the refrig in a too cool place. BY THE WAY HAD BEEN IN THE SAME PLACE ALL ALONG!!!!! We want our money back for the $200 -- ridiculous -- I am getting a lawyer -- I urge anyone who needs repair to find someone else.

paul m.

Joined 7 months ago

READ ME ...... READ ME ..... READ ME ......

BOTTOM LINE: THEY STINK !!!

But, don't get mad about the no show appointments. This is standard operating procedure.

Just do what my lovely neighbor does when this happens: Make tons of bogus 'wild-goose chase' appointments with them and teach 'em a lesson.

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corygould

Joined 5 years ago

They are great. On time, very knowledgable of ALL appliances. I HIGHLY recommend them.

DavidBBB

Joined 5 years ago

The company is unprofessional and rude. In fairness, I will say that the two service techs who came to my house were nice. Beyond that, they were not dressed in any service uniform (t-shirt with a sticker), they came a bit early and refused to wait 5 minutes for me to get back home (luckily for me, they came back when I called again from home and they were still nearby). BUT, the worst thing -- the two service technicians came to my house driving a ford mustang....needless to say, they don't carry ANY parts in the little trunk of the mustang, so don't expect to get ANYTHING fixed during the first visit. The office, in further discussions, were rude and obnoxious, hung up on me at least twice, and refused to let me speak with the owner and discuss the issue I was having. When a customer politely requests to speak with the Manager/Owner (Gary), who was there and available because they kept putting me on hold to check with him, it is just so discourteous and rude to refuse -- "that's why he has an office staff, to speak with customers like you" -- he simply refused to have a brief conversation with a CUSTOMER. I find this absurd!

Find a company that is professional, courteous, and sends technicians in service vans with at least a basic supply of parts, "ABLE & READY" to repair an appliance, so as not to delay repairs by an additional week while parts are ordered and ANOTHER service call scheduled.

almarc44

Joined 5 years ago

WARNING: ABLE & READY IS A FRAUD Folks looking for quality service and dependability, please do yourself a favor and find a reputable service provider, because Able & Ready is not the least bit able nor are they even close to ready for prime time. This place is a FIASCO from top to bottom... from the surely receptionist who is clueless on the phone, to the "manager" is was supposed to oversee quality control to the complete lack of service. We ordered a simple refrigerator part about two months ago, and two months and dozens of calls/complaints later, no part has been delivered and no service provided. Every call is met with the same line: "we're working on it, should be here in XX days." It's all lies. My next step is a call to the Better Business Bureau because this operation should cease to exist and be closed down for good so other consumers can avoid the disappointment, lack of service and all around hassle I have experienced. Shame on you, Able & Ready.

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able and ready a.

Joined 1 year ago

Glad your pleased with our Service. Thanks for the positive feed back.

For those of you with negative experiences ... we're sorry for the inconvenience.

We do warranty our work & we're here from start to finish. You're not just another number with our co. & you won't get lost in a sea of voice recordings. We appreciate your trust when choosing us. We may not be perfect but we'll give you our perfect effort & listen when you call. Thanks again & best regards to you and your appliances :).

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p f.

Joined 1 year ago

more than fair price. I had 2 units serviced, my sub-zero fridge and sub-zero wine cooler, both fixed for under $200. Finally a company that didn't want to take me to the bank. Thanks Gary for your quick & efficient service. Yes i will be calling again. Don't believe everything you read; there's always two sides to a story.