terrible experience. This is not a place I would ever return to. My mother and I went with certificates purchased for us for mothers day. We arrived at 725pm for out 730 appts which is 10 minutes later than we were asked to arrive but there was a lot of traffic and we got a little lost. When we arrived we were told to sit and drink some water and then told to use bathroom and then taken to our rooms. I was told to get undressed and lie down and the masseuse pointed to a towel for me to cover up. she walked out of the room and before i had a chance to hang my clothes and lay down, she walked right back in to the room. She didnt knock or anything. Then seeing me standing there naked, she didnt leave and just waited for me to hang my clothes and lay down. She didnt understabd English so when I said id be ready in a minute, she just stood there. That being said, I tried to relax anyway as I was supposed to be getting a 75 minute whole body and head massage with foot reflexology. She began the massage by pushing down very roughly on my back over the towel. she continued with this for at least 10 minutes. Then she began the actual massage with oil but she was very rough and when I asked her to go a little softer, again she didnt understand me. She was literally hurting me and it was far from relaxing. Eventually she lightened up and continued the massage. She probably spend35 minutes on my back, and she did not do anything evenly. She worked alot on one side and included my arm and hand but then when she did the other side, she barely touched my arm or hand. The same thing with my legs. She spend about 10 minutes on one side and then only about 5 on the other. She did not do reflexology on my feet and in fact massaged one foot and barely even touched the other. . She then went to get a steaming hot towel which she placed on my back but then used to wipe the oil off of me and in a very rough manner and the towel was rough and uncomfortable and she used the same towel for a long time even tho the water had gotten cold. IT was very uncomfortable. Then she asked me to turn over. She then rubbed my face in a very strange way for 5 minutes then started to massage my head. Instead of massaging tho, it was like she was scratching my head vigorously. it felt nice but not relaxing at all. I should also mention that while I was having my massage, another woman kept coming into the room and the two of them were speaking in another language while I was being massaged. It was like going to a nail salon and having the girls speak nonstop to each other in a language which I do not understand. VERY RUDE. I do not go back to these nail salons if this occurs. I did not feel physically relaxed when I left this place. I also do not feel that I was given a good massage at all. I do not believe that I had foot reflexology or a head massage. I feel that because I had paid in advance for a gift certificate, I was not given what I paid for at all. Very unprofessional. Very rude. Also, at end of massage, we were completely rushed out of the place. The girls were changed into their street clothes and standing there waiting for us to leave before my mom was even dressed and out of the room. I would not recommend this place to my worst enemy!
Bad experience!. I had a massage with Kevin as well and I loved the pressure on my back to get all the knots out. However, after he finished massaging my legs (near the end of the massage), he nicely smoothed out the towel so it was all in place, patted my crotch (no, I am NOT mistaken as to the location) and asked if I 'wanted to be touched there'. I know that there are many different styles of massages (and I've had many different kinds), but this was not a cultural misunderstanding of any sorts. The receptionist dismissed my claim as a miscommunication or accident (it most certainly was deliberate) and maybe when the manager comes back from vacation in a month I might get a call... I am not an untruthful person and am very openminded, but this - the action itself and the way Whole Health Wellness Center dealt with it - was completely unacceptable.
comfy spa settings but cut-corners services.
I can't understand why if the business doesn't want to offer the same service for discounted price, why they opted in the coupon program!
I came in for a 45-min reflexology session with upper back massage. The woman was very friendly and gave me a solid massage. She had medium strong hands but she was not skilled and delicate enough to touch the little strands of my sore muscles. She kept looking at the stop watch after 15 minutes.
(With my phone right next to me) after 30 minutes, her watch rang and she stood up to fetch me the warm towels. After that and her offering me tea, then the stop watch rang again. I checked my phone and that showed 45 minutes after the starting time.
So if you booked for 45 minutes massage, you actually will get 30 minutes hands-on massage time.
Will not return.
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