246 Spring Street, New York, NY | Directions 1001340.725471 -74.005477
Neighborhoods: Downtown, SoHo
Trump SOHO is disappointing in the WORST WAY. THEY HAVE NO INTEGRITY AND DO NOT KEEP THEIR PROMISES.
During my original stay, I paid FULL rate (over $500/night) and had actually received some uncharacteristic service. The TV wasn't working properly, and AC wasn't working and I woke up sweating each night. At the time that I stayed, they didn't fix the problem. So I complained about waking up on the 33rd floor sweating each morning, and the GM at the time offered me a free night, and literally told me, "Come back any time. We'd love to have you."
In dealing with their current GM and GM Assistant about 3 weeks ago, here is what was said to me: "We do not have availability for the nights that you are requesting. We put aside a certain allotment of rooms for complimentary nights and for the nights of June 1-4, they have been taken. For the nights of June 1-4, the rate we can offer is our best available rate of $563/night for our Deluxe king room."
This is wrong on SO many levels. First off, I ALREADY PAID FULL rate when I woke up sweating each night two years ago.
Second, I wasn't the one who asked for a night. The Trump SOHO OFFERED IT TO ME because of their poor service. It's not like I won it on a game-show or something, so why are they all of a sudden claiming to have "black out" dates?
Lastly, I checked on their website and rooms are fully available.
When I asked the Trump staff two weeks ago to explain their reasoning for rescinding their promise, guess what... NO REPLY.
I guess promises don't mean much in the face of money.
Citysearch Editorial Review – The Donald does it again--this time in Soho, with a 391-room hotel that offers all the high-end amenities you'd expect from New York's most famous real estate king. Treat yourself to a spa day, then head to the on-site restaurant, Quattro Gastronomia Italiana, for dinner, followed by cocktails at Bar d'Eau. If you've got money to burn, book one of the 10 penthouse suites (preferably the duplex, which has a private terrace). Penthouse or no, all rooms feature perks like custom Fendi Casa furniture, high-speed Wi-Fi, mini bar, 42-inch LCD TV, Nespresso coffee machines and iPod docking stations. Forgot your laptop? Request an in-room computer. There's also a pillow menu (yes, seriously)--after all, this is a Trump hotel.
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