Don Quijote Restaurant

Doesn't Recommend

JENIFER77777

Joined 2 years ago

horrible. This place is a joke. Restaurant com sold us Gift Certificates to this place, and when i drove 150 miles to this place, he Said he hasnt taken Them In Years. Very rude. He shouldnt be selling them if he doesnt want people to use them. Now Im stuck With Certificates i cant use. Unbelieveable. I will sue.

Doesn't Recommend

md13

Joined 4 years ago

BE CAREFULL AT THE BAR. the food was good, but if you are in the bar, and order a drink don't leave the change on the bar and turn to talk to the person next to you, BECAUSE you money will be GONE!!!! I have been to so many bars,and resturants and this is the first time they steal mony from the bar...the funny part it was almost empy.

Doesn't Recommend

xtanius

Joined 7 years ago

Poor customer service. Hello,

I am sad to say that I won't be returning to this restaurant although my

family and I have been patrons for the past five years.

The issue concerns a pair of sunglasses that I left at the restaurant

in early October.

I left the glasses behind the day before I returned to San Francisco. My

parents live in NJ, but don't have a car, so we called and

asked if the restaurant would mail the glasses to my parent's house in

an envelope, because I have a high sentimental attachment to the glasses. They said they would, and I was grateful.

HOWEVER, after a couple of weeks of not receiving the glasses, my parents sent a prepaid self-addressed envelope to the restaurant. A month later, we

still did not receive the glasses. When my parents called the restaurant

Romero said that someone in the restaurant had forgotten to mail the

envelope, and he said that a staff member would personally go to my

parent's house to deliver the glasses, which never happened.

A week after that empty promise, I called again on 11/15 and

spoke to Romero, who said that just a couple of days previously (1.5

months after the restaurant said they would mail the glasses) he had

just mailed the glasses (he did not know exactly when )and he said that

if we did not receive them they were lost in the mail, and that there

was nothing more his restaurant could do. No apologies were offered, and

that was that.

It has been two months and I'm sure I'll never see my glasses again. It

may or may not be true that they were ever mailed. I fell short of begging for them to be mailed.

Bottom line: How difficult is it for a restaurant to put glasses in an envelope and mail them to a frequent customer! And they blew off the customer!

My family and I will not be returning or bothering this staff anymore.

Recommends

pithpulchritude

Joined 9 years ago

Satisfying. It's a very good price for nice quality Spanish cuisine. It's isn't the best, but it's definately a good place to go for a simple lunch/dinner.