Doesn't Recommend

cgosuico

Joined 8 years ago

Beautiful Hotel, Poor Service. This nicely appointed hotel is good to stay in as long as you do not ask for anything. The hotels service is poor. Consistently, requests for service had to be made repeatedly for them to be fulfilled. And we waited long periods of time before repeating our requests. For, example my request for more pillows took 13 hours to be done and was accomplished after the third request. We asked for a 6 beers since the mini-bar wasnt restocked from the evening before. They sent up 6 warm beers. We called back and reported that the beers were warm. Their response was to send up ice. They offer a continental breakfast in their restaurant including coffee cups to go. They refused to let me take any of the restaurants spoons so I can have their yogurt and coffee in my room. We left the hotel after the second night.

Doesn't Recommend

drgold

Joined 8 years ago

ONO is a NONO. I never write these kind or reviews, but ONO was so bad, it is a complete NONO.

Rude and careless service

It started with the hostess who was very unfriendly and unaccommodating, which for a hostess should translate to rude and unprofessional. Then the bar tender gave me a hard time about a drink I hadn't picked up from the bar right away. The waitress was slow and forgot drinks and food we ordered.

Worst "Japanese" Food

The rib eye we had was full of fat and my friends and I didn't even touch the fish which looked dry and burned.

Overpriced

The check came out to 70 USD per person without drinks.

Recommendation: Avoid

This is my single worst restaurant experience I have ever had in NYC. My friends and I strongly recommend to avoid this place by any means.

Doesn't Recommend

cecollins

Joined 8 years ago

DON"T GO TO ONO!!. What a waste of time and money. The service was horrible; slow and incorrect almost every time. The food was good, but not for what we paid. We even spoke with the manager about our experience and he was rude. I've eaten at so many other sushi places in NYC, I would never recommend this one.

Recommends

erwagener

Joined 8 years ago

Nice BUT overpriced and lacking service. The food itself was of good quality, but highly overpriced. The ambiance was nice except for the bright standing lights (upstairs) and the blowing A/C. Our waitress was friendly, but had to attend far to many tables to keep the service at a level that you would expect. We received orders that were not intended for us three times and there was a huge gap between the entrees. Nice evening (apart from some service aspects) but not a good value for the money.

Recommends

miss_karen_c

Joined 8 years ago

out of towner. The restaurant itself is beautiful and the upstairs restroom holds a funny surprise. The food was fresh and flavorful, but didn't knock my socks off with the exception of the eel nigiri, which were wonderful.

Doesn't Recommend

taikchin

Joined 8 years ago

I thought I was transplanted to Vegas.. This place is a total eyesore in the Meat Packing District. A very sad addition! I didn't stay in the hotel but the drinks in the rooptop lounge were so overpriced, even for New York! Don't go there.

Doesn't Recommend

frou256

Joined 8 years ago

Not recommended. the food is overpriced, totally not worth your money. we ordered the kobe beef robata, it was horrible. i have never tasted kobe beef so rough and tough. it tasted more like regular beef with a huge price tag. the sake was very good, but the sushi was unbelow average. considering the prices that they charged, i was very disappointed.

Doesn't Recommend

susanaeiras

Joined 9 years ago

The worst experience. I went there to celebrate my boyfriend's b-day and I had the worst experience in a NY restaurant ever. The waiter was constantly puching us to have drinks, he told us that we were not ordering properly and insisted on bringing to the table "his recommendations". We told him we only wanted some sushi and some barbeque items. He brought average sushi (actually the toro was unedible, too chewy) and we ended up leaving about 1/3 of the sushi pieces he brought because they were not good. We did not have any drinks, only water, and the bill for two people (two appetizers, three small barbeque skewers and an average sushi platter) came to over $250.00. I won't be back. The food was not good and the service just wants to overcharge you. Never again.

Recommends

qtgurljny

Joined 11 years ago

Hip Place, Slightly lacking in Service. Located in the Hotel Gansevoort this restaurant lives up to what one would expect of a restaurant in this ultra trendy hotel. Sushi is excellent and decently portioned, other food is decently priced. There is very little other than seafood so you have to be a true sushi lover to enjoy the food. Service was attentive but I felt lacking. While I was dining on a weekday there were numerous parties of 10+ obviously dining on expense accounts. While service was standard our waitress didn't stop by to ask how our food was or bother with us pretty much after our food was ordered. I wouldn't say service was bad but definately not up to elegant dining standards. I understand the need to fully cater to a big party but I don't believe everyone else in the restaurant should be ignored. The jury is still out.

Recommends

jie

Joined 10 years ago

highly recommended. if you look for trendy Japanese restaurant, this is it! Food is great, interior decor is beautiful. price is very reasonable. Service needs improvement. Overall is excellent.