2600 71st St, North Bergen, NJ | Directions 0704740.803387 -74.025750
Worst company ever!!!! In reading all the other posts about this company I have found that I have the exact same problems. I honestly do not know how he is still in business. I will do my best to do everything I can to make sure he is no longer allowed to take money from anyone else!!
Never order from this company! – They sent me the wrong fabric. After I emailed them to report error, Larry stated that it was a mistake on their end and he would send me the correct fabric. 1 month later I still have not received the material and have sent multiple emails with no response. Do not do business with this company.
Never order from magna – I have ordered several items from the internet and magnafabrics is either a scam or the worst customer service in the world. If he says he has sent it do not believe it. I cant get a tracking number he wont return emails. I know how important money is but you get what you pay for. The only reason I am posting this is to save someone the hassle I am going through now. I think he may be trying to push the time limit so I cant get paypal to help and he can keep my money. I'm going to get something figured out this is worst treatment I have ever ever gotten off line please dont waste your money you worked to hard for it.
Magna Fabrics--I'm the #1 Fan – I have had a few experiences with Magna Fabrics, and they have all been wonderful experiences! On one occasion, it was down to the wire, Easter was fast approaching, and we couldn't find any fabric from the local stores we could afford. It was our first Easter in our newly renovated building and my vision was to drape our stage with gorgeous purple fabric. Not only did Magna Fabrics have what I needed, but the person in charge was going on holiday in Virginia passing through Maryland and offered to deliver my fabric personally so we would have it in time! That was one of the nicest things a company has ever done for me! The fabric was delivered on time, was amazing, AND it was amazingly priced! I have referred many to Magna Fabrics and I continue to be their #1 Fan!
incredible prices – I recently purchased fabric from Magna fabrics and was thrilled at the prices. I looked all over to find the best prices and Magna had by far the best prices. I am estatic at how easy and fast my order arrived.
Awful Customer Service and Support – I am a Fashion Designer and have been ordering fabric and sewing supplies online for over ten years and never had such a bad experience with a company prior to this. On Nov 4th I ordered a bolt of fabric from Magna Fabrics. Their website uses PayPal so I was immediately charged for the order and it went into an approved status. I was a little confused what this meant so I called to clarify and he argued with me about the appropriateness of the fabric I ordered based on end use. I politely humored him and he then agreed and once that was settled he said it would ship on Nov 8th. The fabric was needed by Nov 15th and he was shipping FedEx home taking four days so all was good. On Nov 10th the fabric had still not shipped. He had provided a tracking number but FedEx showed that pick up was never arranged. When I called to find out why he lied and said it was sent. I told him FedEx had no record of my shipment and he got rude again and told me to email him with the tracking number because he did not have time to talk to me. I sent him an email on Nov 10th with no reply and then an email on Nov 11th again with no reply. On Nov 12th I disputed the charge with PayPal and he finally called on Nov 15th stating that he would send the fabric with arrival on Nov 17th two days after my required date. I accepted it because I still could have finished the garment prior to my event however he actually shipped it to arrive on the 19th. When he was confronted about this he complained about the repeated phone calls and my "short" email. He also complained that he was no longer making money on the product because of shipping and the time it took to answer my phone calls and preferred only emails which he previously ignored. I am grateful for two things, that I can dispute this through PayPal and that the garment was not for a client. Also, with all of this correspondence he did not provide his name. In short, Magna Fabrics does not care enough about their clients to resolves issues in a timely fashion, talk to them on the phone, be polite, return emails, take responsibility for their mistakes, or even ship the paid for products. I had to go to PayPal for a resolution because Magna Fabrics ultimately never righted their wrong.
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