Palisadium Spa

11/21/09

Palisadium Spa

by cherry07 at Citysearch

Don’t under estimate the power of the Internet

Great location, overall nice spa with the worst management in the history of Palisadium, indeed the staff is very nice, however; they are powerless ,underpaid kids. Management does not exist, the owners (husband & Wife) run the show, whom don't have any idea about customer service. So far they have gone through three managers, there is no need to hire another one since the managers have no autonomy and basically the owners are running the place, therefore; their puppets don't last long, apparently the owners don't realize this is AMERICA and business is not run in the same manner as other continents. The owners have face to face argument with members since day one, instead of listening to what the members are saying they argue ..the favorite line is "we have spent 4 Million and it is not appreciated", what they don't understand is that so far it's proven to be all facade. The renovation was also an opportunity to fix major problems i.e.: showers which are dripping, air conditioning etc. of course when members complaint they get bent out of shape and repeat the $ they have spent. WHO CARES , they chose to invest and are looking for quick return on their investment ,well, the outcome has been disaster, outside members are not renewing and new members are not entering. Any normal and smart business owner would attended to the complaints instead of countering with ridiculous excuse and carefree attitude, oh and I forgot to mention the cops were in and out of this facility for couple weeks because of how they were treating existing member and the new regulation that was being implemented without putting proper thought into it. They sure have damaged their brand, and need damage control strategy, I doubt if they have any clue what this statement means!

Could be a Four star facility providing they get their act together. fix the (air conditioning, showers, put shades, and hire a professional and let them run the business without your involvement, take customer relation courses on how to interact with members).

• Pros: Location
• Cons: Ownership

11/11/09

Best Gym in the Area

by Happy Member at Citysearch

Everything that has been said on the reviews of this gym are completely ridiculous. They are just IGNORANT people! This place is absolutely amazing. I read many reviews and they all complain about stupid things. The staff is courteous and polite. The management is great. Any thing i have suggested, they have listened to what i have said and was fixed immediately. 90% of the machines are brand new, and there are flat screens TV's on all the walls. That's if you rather watch TV than enjoy the beautiful New York Skyline.

There were complaints about the shower pressure. what do they expect, a waterfall??? The water pressure is perfectly fine, i have taken showers before. The locker rooms are very clean, they have someone working in there constantly cleaning.

The aerobic classes they have are great, which are offered 7 days a week. People complained about classes being an extra charge. they are complete idiots because out of all the classes they offer(over 50) only ONE of them is charged. If you go to any other gym, they charge for ALL of their classes and their classes aren't even good. the instructors they have at the Palisadium are absolutely amazing and the classes are effective and fun. Although some classes have been cancelled sometimes, almost every time everyone flips out on management, like management can prevent last minute emergencies or sick instructors. They also have great classes that are coming up such as a kickboxing class and self defense class.

The membership fees have gone up, but they are not outrageous. They are even having holiday specials on membership and personal training. Some people do not understand that YOU GET WHAT YOU PAY FOR and the Palisadium has more to offer than any other gym. You can pay a good price for good service at the Palisadium and enjoy a great staff, new machines, a variety of aerobic classes, and the pool or spend $20 a month membership at Bally's or thrive and deal with horrible customer service and a dirty facililty.

• Pros: clean facility, great staff, excellent hours, pool
• Cons: none

09/08/09

Great gym!!!

by byung hung kim at Citysearch

i was in this gym for at least 3 days a week this summer and not once was i let down by this gym, their workers are friendly and its a great place to get a day started. there are not any BIG problems with the gym, and if there ever was the problems get resolved(Ex:A/C is perfect now!!) and the new renovations are amazing!!! they are perfect and there are a couple of problems here and there but they get fixed so no need to listen to the ignorance of members that get offended by stupid little things and get over aggravated.

this gym is top of the line and deserves all the good and i would just like to thank them for keeping me in shape and having such a great time here

• Pros: helpful, greta prices, friendly workers!!
• Cons: shorter track, no basketball court