Brothers True Value Hardware

08/30/11

unhappy long term customer

by frank d at Citysearch

as a long time (18 years) customer at this store i was amazed today mon, 8/30/11, that they refused to take returns on 2 flashlights and some batteries i purchased on saturday before hurricane irene. ($70 worth for 2 flashlights, 3 of those large lantern batts. and about a dozen "D" batts ($1.75 ea.)) a rough hand drawn notice was taped to the cash computer; "no refunds on storm related items". it seems they would rather take quick storm related profits over long term customer satisfaction. i told this story to the cus.svc. lady at costco, where i also returned some batteries. she thought it was bad business practice, as well. they seem not to care about customer relations at all. that, in a mom and pop store is bad practice; esp. when there is a new lowe's store less than a mile away, as well as these people's brother, who broke away from them to open his own store in the next town. oh, well, they lost a customer for ever. i said "goodby" as i left the counter. i'll take the mile drive every time, now. lowe's prices are at least 20% lower, anyway. i paid 8 bucks for a post bulb that is 4 bucks at the big box store, once...never again.

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