East Tokyo

Doesn't Recommend

kathyt

Joined 3 years ago

doesnt honor restaurant com gift certificates. This restaurant is on restaurant com I got a gift certificate from restaurant com for $25.00 and east toyko refused to honor the certificate claiming they didnt ask to be put on resaurant com Well a marketing consultant goes to the restuarant , take pictures, gets the menu, and you sign a contract to be on restaurant com . So they are using the site to market their business and not honoring the gift certificate. beware dont print a certificate for this restaurant , cause management lies and says they didnt ask to be on restaurant com when their is a process of a marketing director to come to the restaurant and sign on.

Doesn't Recommend

queenbee08

Joined 3 years ago

The worst service ever!. Despite the fact that we had made reservations two weeks in advance, it was nearly impossible for us to get seated (on the restaurant side, not the hibachi side). We waited nearly 50 minutes for someone to take a drink order and that was only because we tried to stop the wait staff each and every time someone hurried by, ignoring our table.

The food came out slowly and incrementally, and we didn't get some of what we ordered. The wait staff was rude...didn't seem to want to help us, didn't seem to be familiar with the menu, didn't know what we had ordered or what was coming out of the kitchen.

When we got management involved, food started coming out of the kitchen (over 2 hours after sitting down); however, we were still missing items and had to ask for them. Some of our party didn't get their food until everyone else was finished.

After 3 hours, we had to BEG for our bill (they're lucky we did) and found numerous errors on it.

With how terrible the evening was, any decent restaurant would have comped a round of drinks, comped a meal, given a gift certificate to try them again. Not East Tokyo. They had excuse after excuse for why things went poorly - even blaming us for ordering off mulitiple places on their menu (sushi, Thai and Japanese!). After speaking to a few members of the management, we had 10% taken off our bill - and were made to feel like it was a big favor.

We are all restaurant-goers. We've never been tempted to leave a restaurant without paying - until going to East Tokyo. And we've never left a restaurant without leaving a tip - until going to East Tokyo.

The appetizers and other hot food off the Thai and Japanese menus were mediocre. The sushi was good, but I can find good sushi at places where there is customer service.