11/12/09

rudest staff ever! (seriously)

by LucysMom

I agree with all the reviewers, this office has the rudest staff ever. The contradiction here is that generally you are at the doctor because you don't feel well, but to have to deal with rude, dismissive, uneducated morons is beyond compare. I like my doctor and have not left yet since she does continue to participate in my medical plan, however, when I go to see her for my annual physical I also make sure to mention how badly I am treated by the office and lab staff there. She is always a little surprised but can't imagine I am the first person she hears this from. Maybe next year I will try to find a new doctor. Thank goodness I haven't had a serious illness where I would have to deal with these folks! I would not recommend this practice to anyone looking for a new doctor.

• Pros: Good Dr
• Cons: Impossible staff

01/20/09

Staff Drove Me Away

by froggygirlkelly

I have nothing but the utmost praise and respect for the doctors that I saw at Prospect Medical. The staff, however, made my stomach turn! I was continually disrespected. I have never been treated so rudely by any doctor's office! The doctors are great, but I was repeatedly disrespected by several members of the staff, from the receptionists to the nurses in the lab. This utter disrespect has driven me away from this group. I am in the process of finding a new doctor, and you can count on the fact that staff courtesy will be a determining factor in which doctor I choose! Either the staff is overworked and underpaid, or it never learned any manners. Whatever the case, patients deserve to be treated with dignity, respect, and concern! Moreover, it should never take over a week for basic lab work, nor should it take a week for x-ray results.

• Pros: Great Doctors
• Cons: RUDE staff, awful parking, inconvenient hours

08/28/08

DR. RAKOWSKI saved my life :)))

by shashav

I can't begin to express the gratitude and respect I have for Dr. Thomas Rakowski and staff. I was diagnosed with stage 4 Hodgkins Lymphoma in 2000 and I underwent 6 months of chemotherapy under the care of Dr. Rakowski, this man saved my life. He is so caring, so sincere ~ He is so incredible! **HE IS BY FAR ONE OF THE BEST DR.S ** The care I received cannot be compared and I am still a patient and continue to receive the best possible care from everyone at Prospect Medical. The chemo staff was amazing, the lab staff amazing, they all were there for me with open arms and hearts and I will always be grateful.

~Sincerely,

Sharon Vinci