Ramsey >Ramsey Mazda
436 Rte. 17 North, Ramsey, NJ | Directions 0744641.054521 -74.119914
M-Th 9am-9pm, F 9am-7pm, Sa 9am-6pm, Su Closed
GO TO WAYNE MAZDA FOR GREAT SALESMEN AND SERVICE – Went on line to request "free quotes" from various dealerships around Suffern. Internet Sales woman at first gave a quote but when I questioned and tried to compare different cars the emails got rude. She was always asking me to come in - I thought the purpose of the internet was to make it easier to get information. I was not available as I was out of state - which i stated to her - When I asked again about a different model - she refused to give me any information and said I had to come in to work it out. I worked out every detail with every other dealer who was forthcoming with information - no matter how many times I sent in an email with questions - they answered. I will never recommend Ramsey Mazda - GO TO WAYNE MADZA! Great Service - Great Prices - Great Dealership!
Drive a few more minutes to WAYNE – Back in '06, I went into Ramsey Mazda to lease my very first NEW car. Three years later, my lease was up and it was time to start looking around once again. I immediately went into Ramsey Mazda because of my good experience with them in the past. However, the current sales manager (I think his names was John) was nothing short of rude and insulting. He talked down to me and even threatened to withhold my "customer loyalty" $1000 because my father signed my previous lease and was only co-signing the new one. He also spoke poorly of Wayne Mazda when I told him I would also be going there and threatened that the price would go up if I left and went there! Long story short, that same day I drove to Wayne Mazda and they were so attentive and gave me a wonderful deal! They took care of my past lease and had no problem giving me the "customer loyalty $1000." In addition, they gave me 3 free service coupons because of the hell I endured at Ramsey Mazda.
It's truly a shame that Ramsey's sales manager put such a bad taste in my mouth that I had to take my business elsewhere. As a person that has leased from both Ramsey and Wayne Mazda, I would strongly advise to stay clear of Ramsey. You will NEVER find a good deal there as long as this sales manager is still working there.
Visiting Ramsey Mazda was hands down the worst experience I – Please take the time to read this review as I will try to accurately account what happened today (7/22/09) at Ramsey Mazda in an attempt to make sure they never sell another car.
I called up Ramsey Mazda today to ask if I could come in for a hassle free test drive of a Mazdaspeed 3. By hassle free I mean, I didnt want to wait for 2 hours in a dealership showroom idly knowing the games dealerships play. I was upfront and honest on the phone with the salesman (Bob) about being in the market for a car but was still researching cars and just wanted to test drive the car. Bob kindly responded saying that it shouldnt be a problem and to come down at my earliest convenience. I stopped by at 2:20 PM (told Bob that i'd come b/w 2PM and 3PM).
I walked in, found Bob and introduced myself. He was all ready to get the keys to have me on my way for a test drive when the manager (still working on getting his name) told me that if I wanted to test drive the car, I'd have to work out a deal first to buy the car. My first reaction was "Excuse me?" Thinking to myself...did this guy really tell me that I have to sign for a ~$20K car AND THEN I'd get to test drive it. Suffice it say, I kindly reminded him that I was in the research phase of car buying and looking at a bunch of different cars and that no one hands over $20K to anyone without first knowing what you are going to get. He then informed me that if I was not ready to buy today that I wouldnt be able to test drive the car. With Bob the salesman there, I explained that I called ahead of time to schedule a test drive, was up front about what my intentions were and drove the 15 miles to get there just for that purpose. He finally agreed to let me test drive the car but not before sitting me down with another salesman to get some basic information. Relieved a bit, I started to chit chat with the new salesman as he was gathering some basic info and making a copy of my license.
Just when I thought I was ready to go, the manager interrupted several times and asked me some questions from 10 feet away.
Manager: "Will you be financing this car?"
Me: "Probably finance, but I am really not ready to talk about that until I test drive the car and do some more homework"
Manager: "So, what is your budget?"
Me: "Around $20k, but again, not really interested in talking price until I know that I even want this car"
Manager: "Well, just so you know, its $22K, is that ok with you?"
Me: "Again, I am really looking to drive this car before I talk about the price, I think that is reasonable"
Just when I thought he would stop harassing me with these questions as I was with the new salesman, he butts in again.
Manager: "So, what is your time frame in buying a car?"
Me: "Relatively soon, probably within a week or two"
Manager: "In that case, you can't test drive the car because it will be gone tomorrow"
Me: "Well, that isnt my problem, i am here now and just want to test drive the car as promised"
Manager: "Well, it actually IS your problem because you arent gonna test drive this car and you can leave now"
I think my jaw actually dropped at the rudeness of this comment. I couldnt believe what I was hearing. For absolutely no good reason (I SWEAR i am not exaggerating or making any of this up), this manager asked me to leave and was not going to let me test drive this car.
In the next 7 or 8 minutes a shouting match ensued with excessive profanity that I will leave out. I told him I have never been treated worse by a store owner or business owner in my entire life and I would make it my mission to let it be known that this guy was a complete and utter D!CK!
It is my prayer and hope that this guy does not get another dime in business for the rest of his life. If you are reading this review, please consider this story and head over to ANY OTHER Mazda dealership and do not give Ramsey Mazda business, you will thank me.
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