(201) 592-6550
200 Roosevelt Pl Ste 1
Palisades Park,
NJ
07650
40.8511
-74.0049
01/23/08
Customer Service AWFUL
by nysailorgal at Citysearch
I am military member, always pay via autopay, as I deployed. I called and changed my services w/ timewarner (to min service) while I was deployed. the automatic biling was not conducted by TW and i was charged months of late fees and then disconnected. no mail was recv'd as the customer service rep that took my information for the service change, didn't put in the change of address. I called when I got the notice of disconnected services and gave them dates, names, actions complete and the collections department refused to change their position. they also refused to transfer me to supervisor. i called regular number and the c/s rep stated they had no proof i had ever called -- but then she read back the notes on my account, with the transfer from regular service to seasonal (min) service. they disconnected my services -- i paid my bill with fees because they would not remove them. i can not recommend TW cable. MILITARY MEMBERS BEWARE>
- Pros: none
- Cons: customer service
09/19/07
worst company ever
by rachbergman at Citysearch
Over the past 2 years, I've had many problems with my cable and internet service from Time Warner. The internet goes out on a regular basis, so I have to take 30 minutes out of my day to call, be put on hold, then talked to by the rude customer service representatives. The last straw was when they were crediting my payments to the wrong account, while I'm getting letters saying my account is over due! When I called, they said they had to send me a refund check because they couldn't transfer the money toward my account. I got the check, deposited it, and payed my bill. A week later, they put a return on the check. When I called about it, they told me that there had been a mistake and my account had already been credited! And they refused to pay the $30 fee that I was charged by my bank for the returned check! I cancelled my service that day.
- Pros: nothing
- Cons: everything
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