06/16/09
Horrible Experience
by Kalabsa
After searching at several different lighting places for just the right lights, my wife and I came across this place after shopping at Porcelanosa. We walked in and saw the great selection and decided to order several items. When I say several, I don't mean $200 worth - I mean $3,000 worth!!!! Before we placed the order we asked them how long it would take and since we were planning on moving into our new home soon, they reassured us that it would take about 2 weeks. Happy with that answer, we placed the order with no worries. A few days later, we received the invoice with our salesperson's comment of 'allow 3 weeks' written out. Unhappy, but confident 3 weeks could be justified, we hadn't said anything (at first) about it. When two weeks passed, we called our salesperson who told us that they needed at least 3 weeks before they pursued to inquire about the status. Neither of my items had arrived to their store. 3 weeks passed and only 2 of my 6 items had arrived. They said they would call the manufacturer about the remaining items and let us know about the status - never got a call back. Called a few days later and received the same answer - again, no call back. Called back the following week, again, not all my items had arrived - no one knew the status. They kept giving us the 'we can't do anything about it' answer, every time we inquired about our order. Every time we called, we got a different person, yet with the same answer. Our salesperson seemed to never be around every time we asked for her. It's now been 5 weeks and we still don't have our items. The store refuses to ship out whatever they did receive until our entire items arrive even under the conditions of my order. We regret ever walking into this store. They've caused us nothing but headaches. You would think a large lighting place like this would grant you better service, but ever since they swiped our credit card, we've experienced nothing but attitude, rudeness and unprofessional customer service. We warn others to stay away from this location as I wouldn't expect them to treat anyone else any different than we've been treated.
- Pros: Great Selection
- Cons: Too many to list...
05/25/09
BAD CUSTOMER SERVICE
by JAVAMOM
AFTER WE STOOD IN THE STORE FOR QUITE AWHILE,WE FINALLY HAD A SAES PERSON COME OVER. THEY WERE ARROGANT, AND A FEW OTHERS CAME OVER CAUSE OURS COULDN'T ANSWER OUR QUESTIONS AND THEY WERE ALL ARROGANT ALSO. FINALLY FOUND A PAIR OF LIGHTS WE LIKED, AND BOUGHT. GOT THEM HOME AND THEY WOULDN'T WORK,BUT THEY WOULDN'T LET US RETURN THEM. BE CAREFUL WITH THIS PLACE!!!
- Pros: NONE
- Cons: BAD SERVICE
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