Nyack >Lazur La Vie Laser Centre and Day Spa
267 Main St, Nyack, NY | Directions 1096041.09206 -73.92797
M 12am-5pm, Tu 10am-7pm, W-Th 10am-8pm, F-Sa 9am-5pm, Su 24hr
Run away from this business. There is nothing honorable about it. While the interior is lovely what lies inside exists only to take your money and offer sub-standard, unprofessional service.
Alex, the co-owner talks a good game, gets you to buy packages for laser hair removal or facials - but good luck ever getting anyone to answer the phone to make an appointment. They take your credit card upfront and run it through immediately even if your appointment is weeks away.
But my biggest disappointment came when I anxiously went in for my first hair removal appointment (which I had to make by actually going into the salon because no one would answer the phone or return my calls - THAT should have been my first clue, I suppose) and the technician spent less than five minutes painfully running a device over my lip/chin area and then told me I was all done.
When I got home I realized I still had all the unwanted hair I'd gone in with!
Later my laser-experienced daughter told me the technician had forgotten the first step - to shave the area!!
I spent three days trying to get Alex to speak to me about this. She refused to return any of my messages or voice mails. When I happened to get a person on the phone they said they couldn't help me - that I would have to talk to Alex! I tried e-mailing her through the e-mail contact on their website - all e-mails bounced back. Disgusting.
Here's what I did in return. I called my credit card companies and stopped payment on my 6- session laser hair removal series - as well as the facial I'd booked three weeks in advance.
This is the absolute worst run Salon/Spa that I've ever been in....and it’s a shame because it’s a beautiful location. The staff is surly and the management is downright dishonest.
Don't buy a long term series of services from them. Given the poor way they treat customers I doubt they'll be in business very long.
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