Westin Times Square

08/11/10

LOVE

by Mschasebank

MY love of my life took me there for a weekend and i loved it...it look so much like home but away from the kids....i had a blast there with him (wink wink) and he took me right to bbq rite next to it and i ate till i couldnt eat no more!! then we walked around Bryant Park...then went back to the hotel for sum drinks and enjoyed the rest of the night...i had fun and it was clean... ITS A RUN TOO PLACE!! love love will will deff go again..

12/31/08

Good location but nothing special

by dentist05

I stayed at The Westin for 3 nights on a recent Christmas vacation. I mainly chose this hotel due to its location to Times Square and my past experiences at a Westin have been good. The hotel is very modern in its decor but the rooms are small in size for the price that you pay. The bathrooms were clean but as one reviewer has already mentioned, the counter space is TINY TINY TINY! The bed was very comfortable and we had a room on floor 36, so was very quiet at night except for occasional siren from a police car or fire truck. The service was ok but I didn't notice them going out of their way for anyone. The best part of this hotel is its location in Times Square, the comfortable bed, and the deli downstairs called The European cafe. This place stayed open 24hrs a day and the food was really good when you needed something quick and not too expensive. Other than that, I might would have chosen another hotel for the price. For 3 nights, two of those being Friday and Saturday, the fee was about $1,400

• Pros: Good location to Times Square
• Cons: bathroom, service was just ok, amentities were below average

11/12/07

Pretty good, few complaints

by 11222

I stayed one night here, and overall was happy with my experience. First, it is pricey, but no more than other NYC 4 star hotels. It was a little odd that the lobby was not on the first level, but no big deal. The staff upon check-in was very friendly and warm. The room was very nice, spacious (again, for a NYC hotel room), the bed was super comfy, very nice flat screen TV. THe bathroom was the worst part. It was clean and nice looking, but the sink area was the tiniest I've ever seen. There was just enough "counter space" for the soap dish and one glass. A woman who has to put on makeup in this bathroom is outta luck! I loved the room-darkening shades, kept it nice and dark in the morning. The front desk doesn't answer the phones at times, getting extra towels was a challenge. And in the room, we could hear the other doors slamming shut down the hall, as well as the elevator bell. Great location for shows and transportation. Always cabs outside. Super pricey restaurant and bar ($14 vodka soda) but all with beautiful decor.

• Pros: comfy bed, location, beautiful, friendly
• Cons: pricey, SMALL sink/shelf area (nonexistant!) in the bathroom, loud, unreliable service

09/19/07

Start Spreading the News - Horrible - Do Not Stay at This Hotel

by castleislandnyc

I had the misfortune of staying at the Sheraton Manhattan at Times Square while on a September 2007 business trip to NYC.

The place quite simply is an overpriced dump. Although they claim the property has undergone a recent multi-million dollar renovation not all rooms have been completed. Dirty linens, moldy bathroom, chipped paint, peeling wallpaper and a barely functional television is what greeted me after a long flight. Think look-and-feel of a discount side of the highway motel which hasn't been refurbished for 20+ years - which is fine if that is what you expect and are paying for...

One upside is if you like to hear your neighbors conversations you are in luck! The walls are as paper thin as they are dirty...

And trust me - unless you plan on taking on a second job trying to get the staff to do their jobs at a bare minimum save yourself the aggravation and headache. My laundry was lost for days. But for one individual the entire staff was down right rude, ineffective and inattentive. I was hung-up on more than once for simply inquring as to where my clothing was and when I could expect to receive it back!

As part of the recompense for a horrible stay they offered a few minimal comps - one of which ended up being included as a charge on the final bill. Almost a week after check out I am still awaiting a revised bill and statement... Did I mention they have promised to send it along to me twice so far? Can it really be that difficult? Ughhh...

I have contacted my corporate travel services department in an effort to insure that in future none of my colleagues are sent to this place.

• Pros: Location - that is it...
• Cons: Small, Dirty, Loud Rooms. Rude and inattentive staff.

05/01/07

Nothing fancy but a great location

by lochwinnoch

This hotel is a bit faded but as a home base for a weekend of shows and shopping it fit the bill. Yep, rooms are small but everything you need is there. Some lights didn't work but a call to reception and it was fixed in no time. If you're looking to lounge around and relax I'm sure there are better hotels but if you're looking for something reasonably priced in the best part of the city go here.

• Pros: Location, location, location
• Cons: Swimming pool was out of service