Metropolitan Business Products

08/04/09

Avoid, avoid, avoid.

by CERogers at Citysearch

Our office has been suspicious of this company from the start of our equipment leases, but it was only in the past 6 months that their repairmen began performing unauthorized maintenance that wasn't listed under our contract and sending us pretty substantial invoices. It took two calls and several follow-ups with their office to get it in their heads that we did not want anything done that hadn't been approved by our IT manager first. Additionally, I decided to give them a chance and ordered several printing supplies through them -- asked for a specific brand, and was sent a generic. I was never told on the phone that I was going to be substituted a generic product, regardless of whether or not it was compatible. We're just altogether sick of their behavior and they will certainly be losing us as a client.

• Cons: Sketchy repairmen, unauthorized repairs & charges!