Shopping >Jelena Behrend Studio
“It was the worst customer service i've ever had.”
“The jewelry may be decent, but it is NOT worth it to have to deal with the owner.”
Unique and Personal Jewelery, Unique and Talent Artist.
When first shopping for an engagement ring, I was discouraged until I came across Jelena's jewelery. I fell in love with the attention to detail and handmade yet classic aesthetic. Frankly I was nearly deterred by some of the negative reviews, but decided to email Jelena for a studio visit anyway. Jelena was the first jeweler we visited in searching for an engagement ring. After our initial visit, we knew as soon as we left that we didn't need to go anywhere else and that her jewelery was perfect for us.
Jelena personally is very passionate, like most artists are, about what she makes. She is opinionated about which metals, stones and styles might work best for her customers budget and aesthetic. As our jeweler, we were happy to have someone who was honest and easy to talk to about these things. At no time did we feel like she was trying to up sell us, nor did we feel that she was ever rude as mentioned in previous reviews.
I couldn't be happier with the engagement ring Jelena made for me. Just recently we ordered our wedding bands and had a lovely experience. We respect Jelena as an artist and look forward to working with her again.
We love Jelena Behrend Studio.
We love Jelena Behrend Studio. The first time my husband and I visited the studio was for our wedding bands. I bought something from Jelena years ago and remembered her name while searching the internet for a jeweler. I remembered how special the piece was that I bought years ago, and I just knew this will be the right place for us to have our wedding bands made. Especially after an awful experience in another jewelry store where the sales person did not listen to our ideas and wanted to sell us something that was expensive and not our style.
Our first appointment at Jelena's studio was totally opposite of our experience anywhere else. Jelena greeted us and made us feel comfortable from the second we stepped into her studio. This is not your typical jewelry store, it is more of an artist studio and her jewelry are one of a kind pieces of art. The jewelry is displayed with lots of creativity and style. The studio is decorated with antiques and rare personal items, which gives the space a certain charm.
Jelena has a gift. Not only in her craftsmanship but in the way she is able to assist and determine what she thinks fits your style. Her staff (Ruta) was delightful and very professional. We ended up with two beautiful, very special wedding bands that were worth every penny that we spent. We can't thank Jelena enough for her beautiful work! We went back for my 30th birthday present and again it was a great experience. We visited her studio many times since then and we will continue to.
Jelena in our opinion is a great artist, a very special person that makes one of a kind jelewry that is very hard to find. We can suggest this jelewry store to anybody that looks for a different kind of experience and that is open to something new and very special.
Mediocre Jewelry, RUDE service. The jewelry may be decent, but it is NOT worth it to have to deal with the owner. She yells and generally treats people with disrespect. Only a masochist could possible enjoy a visit to this store. I'd also like to note that however mildly fashionable her jewelry used to be, she now designs for the Jonas Brothers. So if you want to get yelled at and overcharged to wear jewelry that appeals to boy bands, go ahead, but I'd strongly encourage you not to support this business until they learn to treat customers and fellow humans with the courtesy and respect we all deserve.
Jelena designed a gorgeous one-of-a-kind engagement ring for me that I adore!. I met with Jelena to talk about designing a custom engagement ring after seeing her engagement ring collection online. She is absolutely charming and was so wonderful in helping me to figure out exactly what I wanted in designing my ring. She gave me great advice and ultimately created a ring that is so beautiful and so perfect for me. I'm completely in love with it. She gave me a great price as well. If you want a unique ring that fits you perfectly, you should definitely make an appointment with Jelena. She can really help you to create exactly what you want for a reasonable price. She does beautiful work and is a pleasure to work with. My fiance and I are going to get our wedding bands designed by her too!
Whatever happened to the customer is always right?. The owner is an absolute nightmare. She spoke to me...sorry yelled at me...just as you would expect an abusive boyfriend to speak to you. For the attitude that she produces one would think the products she offers would be anything above average. Quite frankly they are not.
Amazing All-Around Customer Service!. After shopping for wedding bands at boutiques (and hearing salespeople say things like "I'll fax the factory in Vietnam for a quote on that style"), we fantasized about finding a local artist to create something for us. Jelena was a dream come true. Walking into her LES studio is a trip back in time to when local artisans could afford to have shops in Manhattan. Her personality is vibrant - between her assessments of the what colors would be most flattering on you, she'll delight you with strange observations and humorous rants in her Serbian accent. I suspect that some of the other reviewers here haven't gotten her sense of humor. But we found her hilarious, bright and charming. As a craftsman, we found her to be generous, affordable, and profoundly interested in our satisfaction with her work. We discussed every aspect of the look of our rings with her, and she custom crafted something amazing for us. We love our rings. And we loved our experience working with Jelena.
Reply to 06/01/2008 review. Jelena Behrend Studio does not work with metals and stones provided by clients and sells finished product only. Review below is fictitious and has no merit .
Long time fan. My favorite jewelry!. I have been shopping at Jelena Behrend Studio since i was in college and lived in LES. I asked my fiance (now husband ;o) to get my engagement ring at Jelena's studio, we got our wedding rings there and just yesterday I got my first Mother's day present which I am so excited about and that's why I decided to post my review here. I got most amazing necklace with my newborn's, my husband's and mine initials and it sure made my day! It is simple and timeless- I know I will be wearing it all my life! Thank you Jelena for all the work you have done for me and my family! Every piece created by you is amazing and precious!
WORST CUSTOMER SERVICE EVER!!!!.
I ordered a customized ring, engagement one, the true market value for it is $400-$500, i paid $1,200, for her effort, though!!! NO WAY!!!
Anyway, i miss the size for half size , so i told her and i went back there asking about it, she wanted to charge me $200 more and make me wait for a week, just for resized it.
She complained to me and blame me for my mistake. I was the customer, i paid $1,200, so i think i deserve some respect for me and my fiancee. I didn't need her complain, she was rude, unproffesional, b..ch, shouting and make my fiance feel horrible. She doesn't have any manners and her work is not that good. It was the worst customer service i've ever had. STAY AWAY!!!!
WORST CUSTOMER SERVICE EVER!!!! PART 2.
I went to 47th st, they resize my ring in 3 days and they charged me only $20. I can't believe this woman....
What a b...ch!!! STAY AWAY FROM HER!!!!
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