MOSCOT

11/15/09

Business practices

by a567and8 at Citysearch

Got lenses made by them a year ago. Had them installed in old frames. Worked fine. Cost: About $350.00. Came back this year. Exam, etc. I was shown frames I was led to believe could be purchased with my UFT Insurance. Didn't expect much because the insurance will pay only $100.00 for frames. Was surprised that the attractive frames I was shown were presented as those the insurance would pay for. Only when I pressed, unpleasantly, to see the frames the insurance would actually pay for---because a snarky explanation of the cost had begun--- was I shown a couple trays of flimsy, uninteresting frames that looked as if they'd last through ten minutes of wear. There was much manipulating and elaborate explanation of what costs what and I wound up with a $455.00 bill for the frames [Moscot brand] + lenses + exam.

Inquired about contacts, had nice doctor, who seemed competent, explain contacts, etc. Trouble was she quoted three different prices for the lenses + training to install them, etc. Needless to say the charge for their services with insurance exceeds what I payed for their services to install their lenses in my old frames! Their business is actually frame selling, though their exams are accurate and professional. The UFT Insurance doesn't go anywhere near the cost of good-looking frames. While Moscot personnel are friendly enough, and the company makes good lenses, their business practices are disturbing. Have decided this will be my last time doing business with them.

This company is for the high-end client who isn't annoyed by BS and for whom cost is no object.

• Pros: Classy frames
• Cons: Con artist behaviour

04/03/09

Great service!

by CSMobileUser at Citysearch

Friendly & patient staff - Arthur R. Professional & courteous eye doctor...Dr. Butler. I'd go there again for cool eyewear.

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?

03/03/09

I love my frames

by Minimums at Citysearch

I made an appointment the day before. I came in at 10am, and got out with an updated prescription and with new frames by 11:30. It was effortless. Walk in, sign your name. The helpful lady takes your old frames and gets your current prescription with a machine. I waited for about 5 minutes before Dr. Kwon sees me. The exam lasts a whole 4 minutes, she was courteous and kind. She asks if I'm getting a new pair of glasses and I told her I already know which ones I'm going to look at. I step out and ask the person behind the showcase to show me the Moscot branded frames. Absolutely 0 pressure so far. I choose my frame (The Dannee) and was asked if I wanted the super expensive lenses. I politely declined and that was the end of that (the 80 dollar 'standard' lenses are fine). I pay for the frames+lenses and am told to come back in an hour. I came back, the frames were ready, and off I went. Highly recommended. I love going to mom and pop type places, the service is usually better and they're always more personal with their customers.

• Pros: Right next to a ton of subways
• Cons: Parking is tough, take the subway instead.