03/29/08

YUCK!!! YUCK!!! YUCK!!!

by yikesscarybakery

I thought with all the good reviews I've read here, I'd give this place another chance. BIG MISTAKE!

Since everyone says how fabulous the busy bee cake is, I gave that one a try. DOUBLE YUCK!

I should have known it was stale because of the cracks on top of it, but was reasured it was fresh that day.

I hate to be lied to.

I will never step in that store again and will tell my friends to stay clear of the BLACK HOUND.

I made the disasterous being dragged back to this horrible place again by some friends. This time I got the triple cokolate moose cake which was not too bad.. My friends bought a black rasberry cake that was dry as a bone. I tried to steer them away from it since the chocolate around the looked like it was turning a little white which meant it was old. Yikes, I'd rather eat saw dust than ever eat the chocolate rasberry.

I won't even go into customer service except to say they act as if they're doing you a favor to wait on you.

NEVER, NEVER, NEVER, NEVER, NEVER AGAIN!!!!!

All of you who think that place is great and are willing to put up with stale cakes, high prices, and rude service go. I'll bake my own stuff, thank you very much!

• Pros: no pros
• Cons: cakes are stale and dry

03/10/08

Best carrot cake!

by nita1214

I ordered a carrot cake from Black Hound Bakery for my mother's 72nd birthday last year and she absolutely loved it! I live in Atlanta and she is in a very small town in Kentucky- so small that I worried about the delivery of the cake. However, the cake arrived on time and (from the pictures my other family members sent) it was absolutely beautiful! Carrot cake is my mother's favorite and according to her this was by far the best she's ever had! I spoke with someone from the bakery (Debbie?) before delivery and she couldn't have been nicer or more helpful. I just placed another order for a strawberry cake today and I'm sure it will be delicious also! If you're thinking about sending a cake to someone, I highly reccommend the Black Hound Bakery.

06/22/06

Rude Employees

by leeleewells

My orders were not ready when they were supposed to be and the truffles were not what I expected.

I had placed an order a week ago and today it was not ready, even though I called in yesterday to remind them. The truffles were completely different from the samples I was given and no one seemed to know why, or be able to offer me an explanation for the sudden change. They proceeded to give us the desserts that were on display. Never once did they apologize for the inconvenience. In fact they noted that I was trying to be "cheap" when choosing the truffles so they were doing me a favor by giving me extra bags. I only hope that when I pick up the THREE large cakes that I also ordered, they will be boxed, resemble what I wanted and are freshly prepared.