“Shoe Mania would be a great place if it had lots of staff, or lots of space so you can look for things on your own.”
“They were attentive to the changes I needed and I would defenitely go back, it was a great shopping experience.”
“THIS STORE IS A HUGE RIP OFF AND HAS THE WORST customer service”
“They've just moved into a new, bigger space, which is a huge boon to shoe lovers in the Union Square area.”
awful service, prices higher than online. so i was shopping here the other day with my boyfriend. i was planning to buy a couple of pairs of shoes since they were doing a buy one get one half off... after trying on about 6 pairs of shoes, the guy who was helping me told me "i cannot bring you any more, i have to go home sometime" and i found out from the cashier that he was closing the store and they were still open for another hour! he was extremely rude to me, and if i wasnt absolutely in love with the shoes i bought i would not have bought anything after that remark, especially since they work on commission. after buying my shoes (i spent $250) i looked them up online and found that one pair i got for $169.95 in the store was $145 online, and the other pair (i ended up getting half off the store's price of $139.99) but it was marked at online $106 on their website. IT IS NOT WORTH SHOPPING AT THIS STORE.
the Basement is like a hunting for buried treasure.
This review is for the basement of shoe mania. The ground floor is its own beast. The stairs to the basement are on the right towards the cash register when you enter the store from 14th.
Down there, you can literally wade through boxes of $20 shoes, digging for a pair in the right size. It can be amazing, like when you find a pair of slick, comfy shoes that fit after 5 seconds of lookiing. Or it can be frustrating, like when you find only one of the shoes and not the matching one. It is kind of crazy. I normally go once a year and end up buying a pair or two.
The Shoe Mania on Bond and Broadway is a way more normal shoe store.
large selection, but you're on your own. Shoe Mania would be a great place if it had lots of staff, or lots of space so you can look for things on your own. Unfortunately, it has neither. Always crowded (don't know why), and never helpful, only go to this place is you are the most hardcore shoe shopper and can go at it all on your own. If you think you might need the slightest inkling of help, then just save yourself some time and go elsewhere.
Avoid at All Costs.. This store has the absolute rudest sales staff. They are not helpful, they downright refuse to provide any type of decent service, and they truly act as if you should be thanking them for being in this sub-par store. They never have your size and they try to push the wrong size on customers. Most of the shoes in this store have some type of defect, which they will inform you to "deal with." In addition, to top it off, they change the prices as they wish (no set prices for products). As a New Yorker, I am vowing to stay away from this poorly managed, disorganized, RUDE, rip-off store. I vow, no more Shoe Mania again. Beware- Go elsewhere.
THIS STORE IS A HUGE RIP OFF AND HAS THE WORST CUSTOMER SERVICE. this store is very disorganized and always has a "super sale", which is usually not worth the wait for your shoes, or having to deal with the employees. i bought shoes recently and waited about 15 minutes for someone to get my shoes, there are about ten employees standing around, and about two employees actually getting shoes. if you approach another employee about getting a different pair of shoes other than the ones you've been wait 15 minutes for, they give you an exasperated look and tell you to wait for the man who is getting the other pair. i probably would have bought three pairs of shoes there rather than one, but the employees are so unwilling to help you, it makes you wish they had no business at all. to top it all off, alot of the shoes have no price, so i asked an employee how much my adidas were before the discount, and he said $70 without even batting an eye, but when i checked out i was charged $45 after the 50% discount. it was only an ok deal and had to put up with alot of ------- and left feeling ripped off and angry. STAY AWAY FROM THIS PLACE!!!! DSW RIGHT DOWN THE STREET IS MUCH BETTER!!!!
SHOEMANIA EATS DONKEY BUTT. Shoemania does not stand behind the products that they sell online. I have lived in NYC for the last 8 years and have dealt with this store in person multiple times. However, my first online experience with them was absolutely horrendous. I ordered a pair of Camper boots from them in size 38 via Amazon Marketplace. They were too small, so I called them to get a return authorization number and returned the shoes at my own expense. At the same time, I had them send me a pair of size 39s. These fit. Everything was fine until a few days later, while on vacation in NYC (I now live in CA), when I noticed that the shoes were leaking water in from the bottom (through the sole of the shoe -- not the top) while I was walking around in some drizzle. The bottoms of my socks were soaked. I called Shoemania to ask them to replace the shoe. They told me that it was my problem to call Camper and deal with it. I told them that they sold me the shoes so they should stand behind what they sell. They continued to argue that it was my problem as the consumer. They also said "The shoes are not waterproof." My response was that the shoes did not even meet minimum standards and that I did not even own a pair of Gore-Tex waterproof shoes and none of my other shoes ever leaked this way. It was not until I threatened them that I would show up at their physical store the next day that they finally seemed friendlier and more accommodating. So I went to Shoemania's store on 853 Broadway the next day and they allowed me to exchange the offending pair of shoes for another pair. After being dragged through the mud, I left less-than-favorable feedback about my experience on Amazon's feedback system and they even had the gall to CALL me to complain that I left negative feedback. They even retaliated by calling me a liar. NEVER EVER BUY FROM THESE PEOPLE!
Just for buying cheap. Might as well shop online.. Uff! This shop is (like most shops) only about selling, except there is no glamor or hiding that fact. Staff are sometimes trying to do their job. But the main purpose of this dump is to get into your wallet and empty it. They even have some persons (not in store clothing) that pretend to be helpful, but that just try to talk you into bad buys. This is not a shop, it's feels more like buying stolen goods...cheap and awful service at it's worst.
DO NOT SHOP HERE. By far the worst customer service I have ever experienced. The staff is extremely rude and incompetent. And honestly the shoe selection is nothing special. You would be better off in any department store. I had the worst experience trying to exchange a pair of shoes. I asked a staff member to bring me 3 different shoes and without telling me, he passed me onto another staff member and then pretended like I had never asked him for the shoes. He made me wait for half an hour and completely wasted my time. Then the cashier lady was even ruder and refused to give me a receipt for my merchandise that was final sale. First and last time they will get my business. Avoid at all costs.
Rude Staff. All I want to say that the the staff is extremely rude and not a bit helpful and I never been treated worse as a consumer. After reading there reviews I guess it's all been said before and I'm not the only one who had this awful experience. Avoid the store if you can.
Horrible customer service, STAY AWAY. Worst customer service ever. The employees are not interested in anything but their commission and are extremely rude and unhelpful. Don't bother asking for the Manager, Mike, because he is unprofessional and completely unaccommodating. When seeking help for an exchange, he put my bag on the counter in my face and said there was nothing he could do. DON'T SHOP AT SHOE MANIA at Union Square.
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