Shopping >ABC Carpet & Home INC
“The store is returning to their special look by creating that wonderful Moroccan bazaar atmosphere on the first floor.”
“ABC has an eclectic selection, however, the quality of their chairs, sofas, etc. are not always in good condition.”
“The staff is extremely helpful and not at al.”
“Though money is not a big concern for me I will NOT be shopping here again.”
Service so bad, I'm writing about it! And Liars!.
Okay, so I made a purchase from the Conran Shop and then proceeded upstairs to ABC Home & Carpet to make another purchase. As is the case in NYC, it is difficult to haul things around, so I asked ABC to hold onto my purchases until I could come around with a car in the next couple of days, which they had no problem with. No biggie, right?
Three days later I came by with the car, and my friend went in and came out with a sales associate and all the bags, which they put in the trunk.
When I returned to the store to do a return (within the 10-day return period), I realized that one bag was missing. One of the bags from the Conran Shop never made it into my trunk. When I realized this, I asked the manager, Sarah, to come upstairs with me to find out what happened to the Conran bag. The ABC manager, Allan, said that he had seen a Conran bag sitting in their storage area for quite a while and that they would have to figure out what happened to it.
I wasn't able to do a correct return with the items I had purchased from the Conran Shop because 1) ABC lost one of my bags 2) The bag that was lost had the receipt in it so I couldn't do a proper return with the one item I had received, the very large chopping board.
The Conran Shop manager, Sarah, said that she would work with Allan upstairs to find out what happened to my purchase, in the meantime, I left the huge chopping board with Sarah, since it was too heavy to haul around, and she said she would keep it in her office for me with my name on it. Her last words were that she would call me back that day to let me know what happened to my bag. That was July 4th.
For days I tried to chase Sarah down, by calling and leaving messages with the sales people and I also left a message on the machine. One week later, when I did catch her on the phone, she pulled the "it's not my problem card" on me, after she initially had offered to help. I found it incredibly unprofessional to give someone the run-around. Why would she offer to help and then complain that she had to help? In no uncertain terms, I said "If you don't want to help, just tell me, so that I can go to plan B". Then she said she conceded and said she would go back to ABC and try to find out what happened. I spent another week trying to get her on the phone and leaving messages. Two weeks had now been wasted, which makes it even harder to recover the lost items.
So not only did ABC lose my bag and receipt, Conran got the majority of the purchase back (in terms of value - I think the chopping board was about $200) and no one to this day has called me back about the lost bag, and Sarah has not only not returned my calls, SHE KEPT THE BOARD! So in the end, I paid $254. and I got NOTHING!
This is the absolute WORST experience I have ever had with a retail shop. These people are horrible. No one will give me the number to corporate so I can find someone who will help me, and yesterday, I had an associate HANG UP on me when I tried to get the corporate contact info, stating he was not "privy" to such information.
Also, Sarah at Conran Shop lied to me: She said that Conran and ABC were separate stores, but on my credit card bill, the purchase from Conran says ABC. Clearly not very separate. If anyone can help me find the owners and heads of corporate, I would really appreciate it!
This has been TERRIBLE and I still hope for an acceptable resolve.
Thank you, and sorry for the rant!
Way WAY WWWAY overpriced.. This store is close to robbery. Nice quality furniture, but way overpriced. I purchased a table (supposedly on sale for $5000). I saw the same exact table on sale for 2500 at another store. Boy did I feel robbed. I called to complain but my receipt said final sale so I was out of luck. All I would warn you is Don't believe their prices and shop around. Out of curiosity I priced a bookcase which they told me they would sell me for $12000. Same bookcase by the same manufacturer for $4900 at another outlet store. Be careful
Told Rug was Persion-Made in USA- Blatant Lie. The incessant fast talking East ASian salesman was a blatnat liar. Told me the $900 throw rug was habdnade in Pakistan. Had it cleaned 12 mos. later. Claener said it was a USA machine non-descript rug. Ganiffs if there ever were ones.
eco-friendly design-centric artisan indigenous!.
ABC Home & Planet is a gorgeous store-within-a-store with a purpose where aesthetic, design and sustainable production meet. Nestled on the third floor of this loft-like wonder emporium, ABC Home & Planet sources bed, bath and apothecary products from indigenous artisans and cooperatives from across the globe – India, Israel, Peru, Chile, Guatemala, Morocco. Their products range the eco-spectrum from organic and sustainably harvested textiles to hand-crafted artisanal and recycled/repurposed products.
All of the Home & Planet products tell a story – like the beautiful Bedouin embroidered patchwork pillows ($175) created in Israel, created by Jewish and Arab artisans working together from the bottom up; or the deliciously soft organic wool shawls ($95), colored in gentle, earth-toned plant-based dyes which replace the use of harsh toxic chemical dyes. Signs, images and social responsibility icon markings throughout the store add another dimension of storytelling, sharing with the consumer the multiple levels of benefit produced through these products.
It is this type of informed consumerism meets refined aesthetic that always brings me back through this souk-like wonderland, and makes ABC Home the New York design icon that it is.
OVERPRICED. Ok, so I just came from ABC in NYC (flatiron) and I cannot believe the prices they charge. I brought a beautiful chandalier from OVERSTOCK for $145.00 and I saw the same chandalier at ABC for $4,000. And, mind you mine sparkled so much better. I cannot believe they are totally taking advantage of consumers. You can find the same stuff elsewhere, of better quality and much cheaper. I think this place is like a museum...nice to visit but don't buy......
HIGH PRICES VERY VERY POOR QUALITY. Although ridiculously over-priced this store has some very unique and beautiful things and I have spent a lot of money here. Though money is not a big concern for me I will NOT be shopping here again. I am disappointed that a store of their stature would not be doing their homework BEFORE THEY BUY for their store. I spent $2,000 on bedding and only 2 months later it looks completely thrashed. I am very particular about keeping my bed clean and do not even sit on it with clothes i have worn during the day. Not a single spot on there....BUT after washing a couple times yellow and brown sports have started to develop. AND it wrinkles within minutes of putting them on. I mean it's inexcusable that they would carry designers that are half a--ed that don't have the common sense to test their fabrics. If i am spending that much money they should last me a life time!!! I had hopes of making them a family heirloom to put my mind at ease about the ridiculous amount they cost...but now they will have to go in the garbage. Hate to say it but i should have gone to bed bath and beyond instead. On a good note - I did buy beautiful chargers for $120 a pop. Let's see how long those last :(
Send Donations To Me Instead.
It never ceases to amaze me what people will spend (waste) their money on.
ABC made me feel like I was walking thru a labyrinth of thrift shops, yard sales and Urban Outfitter's "furnishings? departments. But of course the price tags were 10 times higher.
I could understand if the items you sold were of amazing quality or uniquely beautiful but all I saw was over-priced garbage. For example, a "chandelier" (and I use the term lightly) that looked like some twisted wire hangers and a couple of crystals thrown in was going for $4,000. I kid you not! Throw pillows (made in NY) that were of your typical throw pillow look/quality went for $400 each!
Who is buying this?!?! If you are one of these people who doesn't know WHAT to do with your money, please, please, PLEASE donate it to me!
The best high-end furniture superstore in the city..
Whether you're searching for an 18th-century garden bench or just a jumbo bar of sandlewood-scented soap, and you don't mind paying top dollar for it, this is your spot. The eight floors also include a butcher shop, deli-bakery and cheese department. Desserts, baked on the premises, include a flourless chocolate cherry cake and a five-nut dacquoise with coffee butter cream.
ABC Carpet & Home has enough chenille throws, Venetian chandeliers, art glass lamps, gardening accessories, antique hatpins, vintage clocks, housewares, crystal, silver, needlepoint pillows, fabric by the yard and of course, carpets to serve every sense and sensibility in the city. Gorgeous beaded lamp shades ($90-$500) would alone be worth the trip. As soon as Christmas nears, ABC becomes a tree-ornament paradise. If you're a chestnuts-roasting-on-an-open-fire, mulled-cider-drinking, Christmas-carol sort of person, you won't want to miss it.
Check ou those amazing beaded lamps!. The store is returning to their special look by creating that wonderful Moroccan bazaar atmosphere on the first floor. Thanks!!! Those wonderful beaded lampshades are back too.
Quality of Furniture. I do not agree that ABC should be number 1! True. ABC has an eclectic selection, however, the quality of their chairs, sofas, etc. are not always in good condition. When the furniture frame is falling apart and you're charging approximately $1000 for a chair, you're trying to rip off the client. That's when I chose to look at other stores. Other than that, they have a wonderful selection of items for the home. I love to shop at the warehouse in the Bronx.
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