Gringer and Sons

01/25/12

Short Sighted Buffoons!!

by Scoutabout

Absolutely Horrible! I ordered a summit 24" gas range and when I took the top off the box realized this oven was a toy. Very cheap grates. I put the top back on and wanted to exchange and the answer was too bad!

You bought it! I even offered to buy a top of the line Viking range and they refused. That would be trading the $800 range for the $4,000 range. Unbelievable short sightedness. Then when I asked to speak to the owner they immediately threw me over to voice mail. I left my name and number but haven't heard back. I don't recommend these people. There's a reason people go to home depot. You can actually return something if it's not up to your standard!

12/21/11

avoid at all costs

by gringer

Ordered a whole kitchen 3 months in advance to be delivered at same time for installation. Delivered over a week. I did not like the refrigerator. They would only accept it back at a 35% restocking fee or on consignment (because the box was opened by their delivery personel) after I bought a new one. Salesman and manager were very condescending and rude. Go somewhere else.

11/25/11

Awful Customer Service; Dishonest Practices

by TeddyO

I would avoid doing business with these people if at all possible. This really should be 0 stars, not 1.

I purchased a $50 Groupon-type coupon for a small appliance. I called the store and asked if they were in stock and they said yes, we have lots of them.

When we go to the store the first thing the sales woman said was that, you know these are not in stock.

So I said, Gosh I called and was told they were in stock. Rather than apologize, she said, well, I didn't tell you that.

So then I presented the coupon and she said they would not honor it, citing company policy. The coupon had no restrictions, whatsoever.

I called the owner several days later, and he apologized profusely and said, please send me the coupon I will send you a check for the cost of the coupon. So I did so, but months and have gone by with no check. Obviously he wanted me to send him the coupon so he could destroy it. Hey, they outsmarted me.

These are not honest people.

08/09/11

They took me for $500

by renovator1

Called Gringer & Sons to buy a long list of kitchen appliances, since they were convenient and I had heard their service was good.

They sent me a quote, which looked fine so I told them I would get back to them once I checked with other retailers. Meantime, their salesman, Marvin, told me they had to do a building survey to make sure the appliances would fit in the building elevator. I said fine, and he asked for my credit card info before doing the survey.

I reminded him, " I'm not making a purchase until I shop around," and he said "Of course, we just need to see whether the stove (48") will be big enough for the delivery. If it's not there's no point in talking about any sale."

I gave him my CC details, they did the survey and I never heard back. A week went by, still never returned my calls. After reading some reviews here about mysterious credit card charges I checked my card balance and noticed that Gringer had charged by card $500. I finally reached Marvin and he said the $500 was a "deposit" for the survey to make sure I showed up. What?! $500 for an elevator check?

I said that was no way to do business and I wanted my money back. I also said I didn't want to buy anything from them. Marvin said the manager would call me back.

That was over a week ago. I still haven't heard back despite calling daily. Looks like they took my $500 and won't return my calls.

My advice: stay far away, unless you're in the mood to give away $500.

04/26/11

Great experience start to finish

by kashagreen

10 days ago went to Gringer to look for a new washer and dryer. Dealt with Allan Schuster who was very, very knowledgeable and helpful, especially as our needs were very specific due to space constraints. Wound up purchasing Bosch products that were competitively priced. It was a 3 step process - 1. someone came to disconnect our old machine. 2. Old machine carted away and new units delivered. 3. New units installed. From start to finish it went smoothly. People showed up when they were supposed to and they were friendly and courteous. How often do you get that + a good price in NYC? So far so good with the Bosch although it's only day 1!