29 1st Ave, New York, NY | Directions 1000340.723819 -73.988237
Mon. - Fri. 8:30am - 5:30pm;Sat. 8:30am - 4:30pm;Sun. CLOSED
Neighborhoods: Downtown, East Village
Although they have been in business for decades, I can't imagine why! They have lost me as a customer forever. Customer service is poor to nonexistent. Accounting practices are sloppy and, possibly, unethical. A credit of $600 for a change in appliance order was never posted to my credit card, and additional charges and credits were made on my credit card without explanation. Salesman and management have been totally unresponsive to my requests for clarification of charges and credits. Look around the dirty, chaotic state of the store. I believe this reflects a lack of care and pride in how they treat their customers.
Short Sighted Buffoons!! – Absolutely Horrible! I ordered a summit 24" gas range and when I took the top off the box realized this oven was a toy. Very cheap grates. I put the top back on and wanted to exchange and the answer was too bad!
You bought it! I even offered to buy a top of the line Viking range and they refused. That would be trading the $800 range for the $4,000 range. Unbelievable short sightedness. Then when I asked to speak to the owner they immediately threw me over to voice mail. I left my name and number but haven't heard back. I don't recommend these people. There's a reason people go to home depot. You can actually return something if it's not up to your standard!
avoid at all costs – Ordered a whole kitchen 3 months in advance to be delivered at same time for installation. Delivered over a week. I did not like the refrigerator. They would only accept it back at a 35% restocking fee or on consignment (because the box was opened by their delivery personel) after I bought a new one. Salesman and manager were very condescending and rude. Go somewhere else.
Awful Customer Service; Dishonest Practices – I would avoid doing business with these people if at all possible. This really should be 0 stars, not 1.
I purchased a $50 Groupon-type coupon for a small appliance. I called the store and asked if they were in stock and they said yes, we have lots of them.
When we go to the store the first thing the sales woman said was that, you know these are not in stock.
So I said, Gosh I called and was told they were in stock. Rather than apologize, she said, well, I didn't tell you that.
So then I presented the coupon and she said they would not honor it, citing company policy. The coupon had no restrictions, whatsoever.
I called the owner several days later, and he apologized profusely and said, please send me the coupon I will send you a check for the cost of the coupon. So I did so, but months and have gone by with no check. Obviously he wanted me to send him the coupon so he could destroy it. Hey, they outsmarted me.
These are not honest people.
They took me for $500 – Called Gringer & Sons to buy a long list of kitchen appliances, since they were convenient and I had heard their service was good.
They sent me a quote, which looked fine so I told them I would get back to them once I checked with other retailers. Meantime, their salesman, Marvin, told me they had to do a building survey to make sure the appliances would fit in the building elevator. I said fine, and he asked for my credit card info before doing the survey.
I reminded him, " I'm not making a purchase until I shop around," and he said "Of course, we just need to see whether the stove (48") will be big enough for the delivery. If it's not there's no point in talking about any sale."
I gave him my CC details, they did the survey and I never heard back. A week went by, still never returned my calls. After reading some reviews here about mysterious credit card charges I checked my card balance and noticed that Gringer had charged by card $500. I finally reached Marvin and he said the $500 was a "deposit" for the survey to make sure I showed up. What?! $500 for an elevator check?
I said that was no way to do business and I wanted my money back. I also said I didn't want to buy anything from them. Marvin said the manager would call me back.
That was over a week ago. I still haven't heard back despite calling daily. Looks like they took my $500 and won't return my calls.
My advice: stay far away, unless you're in the mood to give away $500.
Great experience start to finish – 10 days ago went to Gringer to look for a new washer and dryer. Dealt with Allan Schuster who was very, very knowledgeable and helpful, especially as our needs were very specific due to space constraints. Wound up purchasing Bosch products that were competitively priced. It was a 3 step process - 1. someone came to disconnect our old machine. 2. Old machine carted away and new units delivered. 3. New units installed. From start to finish it went smoothly. People showed up when they were supposed to and they were friendly and courteous. How often do you get that + a good price in NYC? So far so good with the Bosch although it's only day 1!
Good Resolution – Received a call from Gringer&Sons present store manager. He apologized for my experience and together we resolved the situation. He accepted my return and offered to do whatever was necessary to correct any issues I had.
This is the kind of service that Gringer&Sons built their reputation on for so many years.
I understand that one person can make a mistake as happened to me. But I am happy to say that management corrected this and I feel confident that I will be well serviced in the future.
Good for any company that corrects a mistakes and brings customers back.
I am impressed.
Fabulous Experience! – I was in a tough spot: I own an apartment in midtown Manhattan, but had just moved to WashDC for work. Kept meaning to replace the A/C units, for my tenants, before the summer rush. Which, of course, I didn't do. I chose to wait until the July temps were hitting 90-degrees. . . then put in the urgent call to Gringer's.
Fortunately for me, Luigi, Gringer's ace appliance expert was on the phone to help. Being so far away, I was a bit anxious about trying to buy on the phone, sight unseen. But my anxiousness quickly melted away as I talked talked on the phone with Luigi -- he was professional, courteous, and clearly knew his business well. Luigi quickly figured out what I needed, based on the room measurements I provided. (I had read the how-to guides from Consumer Reports and others on how to buy an A/C, but the hard reality is that Manhattan, famously hot in the summer due to all the concrete, is sort of in its own category...) Luigi explained what I needed, and why, with no hard-sell at any time. This was despite the fact that I called and emailed him no less than a dozen times over a two-week period before making my final decision. (By then, the temps had hit 100-degrees, great...) Luigi was professional and good humored to the end, even when I had to change my order at the last minute due to the fact that I had improperly measured the bedroom area, which in turn impacted the unit size I needed. Luigi said not one word of grousing -- even though the order had already been processed and units shipped from the warehouse. Instead, he just changed the order, with no restocking fees, and that was that. Installation was also a breeze, my tenants told me. Bottom line: I'd do business with Luigi/Gringer's anytime. Great experience all around. . .Thank you, Luigi!
Gringer & Sons is THE BEST!!! – Last year I purchased 2 new air conditioners from G&S and was quite pleased with the experience overall. Javier, the salesperson I worked with, was great. Very nice and extremely knowledgeable about all the different choices. The two men who delivered and installed the air conditioners were exemplary as well. Polite, efficient, on time, cleaned everything up perfectly, etc.
Then almost exactly 1 year later, mere weeks past the warranty period had ended, one of the units started having some trouble cooling,... during a week of solid 90 degree weather. I was disappointed and thought I'd simply have to buy a new one. I called and explained the situation to the manager, Luigi, who said "this is unacceptable" and resolved to replace the faulty unit immediately at no charge. Wow! He was the absolute nicest person you could ever hope to deal with, too. A true gentleman. I was, and still am, blown away by the incredible customer service I received here. Go with Gringer and Sons and feel safe in the knowledge that they truly care about their customers. You can buy appliances anywhere, but you'll never see this superb level of care and service with any other retailer. I literally could not be more impressed!
Good advice - nice guys – I called asking about portable dishwashers, and got good advice, a great price and really quick delivery. I called Gringer again later about air conditioners, and got all sorts of great information on the makes and models that are best. requirements for outlets and electrical capacity in my apartment, and other info that helped me make a decision. These guys are terrific!
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