06/18/07

Extremely poor service!

by kphiadivinity

Okay, i agree with the other users that i should've checked the reviews before going to the place but gees, who would've thought that it would be THAT bad. We were a party of 5, there for brunch on a Saturday, and was seated promptly upon arrival - the place was fairly empty, but maybe it was 'cause it was already past lunch time. Things were fine and dandy up until the point that some of us were brought the wrong dish or missing something on their dish. They brought out the wrong omlette dish and one of our plates were missing scrambled eggs. We brought it to the waiters attention immediately and we assumed that they were taking care of it in the kitchen. 20 minutes pass and NO EGGS! For goodness sakes, how long does it take to cook up an omelette and some scrambled eggs?? I was so disappointed at the service and of course, for whatever reason the waiter disappears everytime i'm looking for him. The manager comes over after the omelette and scrambled eggs for the other plate was served (meanwhile half of us are done with our food) and apologizes for the trouble and will take the steak off the bill. Now after all this trouble, i assumed that she meant that she will take one of the brunch plates off the bill (which is like a $16 value). The check comes and of course i'm double checking everything given that the service was so poor, who knows what else they can mess up on - and it didn't look like ANYTHING was taken off. I ask the waiter and he said that the manager adjusted the check to take $3 off. Wow, whoopy doo - i didn't argue with the waiter, and i just took the bill as is. Needless to say, i didn't tip him well - heck with that kind of service i shouldn't have tipped at ALL!

Oh and if anyone is wondering about the food - its nothing to rave about, as a matter of fact my steak was rather tough and the french fries were soggy! So much for the restaurant name huh? Can't even cook that correctly.

Just avoid the restaurant altogether.

• Pros: Fairly large restaurant.
• Cons: Poor service.

06/15/07

the worst service i have ever had

by jrny17

I should have read the reviews before I went- so I guess it is my own fault. I have never in my entire life had such terrible serivce. I worked in food service for years, dine out very often and consider myself very patient and forgiving.

The food sounded and looked delicious - I just wish that my party was served any food or drinks to try. Even after asking multiple times for someone to take our order we were still left waiting. We noticed a number of other tables in the same situation we were. Ultimately I am glad - we wound up leaving and having a fantastic meal up the street.

06/14/07

WORST SERVICE EVER!

by kcabrio

This place i would not even given a second thought to going, when there are so many better restaurants in the city. We were a party of 4 that had reservations, get there and sit down right away -- however no one comes over to us for 35 minutes, in which we had to ask both the bartender and the hostess for a waiter. Finally one shows up all scatterbrained and anxious and takes our drink orders, in which 10 minutes later he comes back and asks for clarification, after another 10 minutes of not coming back with drinks and just getting water, we get up and leave. the worst experience of my years of city dining. i've never walked out of somewhere ever. we ended up walking a few blocks to angelo maxies and having a nice dinner.

steak frites i will never go again. its not worth spending money to have terrible service and be ignored.