10/26/09

jewelry falls apart and no one cares

by CNY

i recently bought a diamond band here - one that i had originally considered buying as my wedding band, and am now very glad i didn't. within 3 weeks, it was missing a diamond. i took it in to be repaired and was told someone would call within a week. a month went by and no one called, nor returned my calls about its status. finally it was ready and i got the ring back and about a month later, another diamond popped out. i took the ring back in to be repaired again and asked nicely if they would consider replacing my ring with a new one rather than repair it, since this was the second time this was happening, within only 2 months of owning the ring. what i got back was some major attitude, and a suggestion that maybe i'm just clumsy (i'm not). at this point, it's been 2 weeks, and i can't get any information from anyone as to the status of my ring, or the cost of how much it will be to repair again (should i really have to pay for this??). obviously, they don't care about their customers as much as they do about marking up the prices of their jewelry and its up-keep, some of which has character (hence the extra star), but if you were to look around, you would find the same styles at better prices elsewhere - there's a really fab guy on 47th street with beautiful things and a lot more knowledge about the history of the pieces to boot. don't bother with doyle and doyle - it's not worth the frustration of dealing with attitude.

• Pros: downtown, interesting display?
• Cons: bad quality, bad service

12/18/08

Delightful Experience.

by poptart9

I recently moved to New York and was told by several co-workers to visit Doyle & Doyle when it came time to shop for an engagement ring. My fiance and I were treated almost as royalty even though our budget was fairly modest. We were helped by one of the owners (I forget which one) who was extremely knowledgeable and saw to it that we were satisfied with our choice. I have returned on several occasions just to look at their ever-changing and unique inventory. Their prices are very reasonable and I was able to buy a couple gifts for girlfriends for Christmas. We will be going back to choose our wedding bands in the spring.

• Pros: Great selection and service. If you want unique, they have it.
• Cons: none

11/13/08

WOW

by victoria24455

Great jewelry, i love this place, it's so inexpensive, great selection too! I'll be back to buy lots more soon. I can not wait to go back. The staff are the nicest and most friendly I've ever had. They sold me so much, and so many pieces. The jewelry is actually real authentic pieces of vintage and antique wear, I know it because they said it was. I love these people they truly care about the customer and the community, they don't ever over charge and they never act strange or rude, and are such honest people. Go there now and spend some money, you'll be glad you did. Better yet, introduce your new loved ones to them and they'll be sure to appreciate the welcome, nice treatment, fair prices, and staff recommendations. What can I say this nook in the wall is TOP NOTCH!!!