Chris French Cleaners
New York, NY 10003-5228
Phone: (212) 475-5444
- Cross Street:
- 9th Street
- Directions:
- 6 at Astor Place; N, W at 8th St
- Hours:
- Mon-Fri 7:30am-7pm, Sat 8am-5pm
Editorial Description for Chris French Cleaners
Specializes in cleaning leathers and suedes, wedding gowns, evening wear, furs, drapes and smoke-damaged clothing. Pick-up and delivery in Manhattan.
User Reviews for Chris French Cleaners
12/17/2007 Posted by costmd
Called, gave them all of my personal information, then they never picked up the cleaning and never called to follow up.
Cons: not service oriented
12/12/2007 Posted by queenofavebee
Since moving to the EV, I've been a loyal customer and even had to walk pass several cleaners just to get to them. BUT for my continued patronage this morning instead of a "thank you," I received an "eff you." I usually pick up my cleaning on my way home from work, so I'm never in a big rush, however, on this particular morning, I needed a shirt for after work so I picked up my cleaning on the way to rather than from work. Big mistake. When I walked in, there were no other customers in the store and only one employee at the registers even though there were several other employees milling about. I explained to the cashier that I was trying to catch a bus because I was on my way to work. He responded that he was in the middle of something. Long story short, when he did eventually, very slowly finish his task, he walked away to start doing something else. When I repeated my request to pick up my clothing, he said that he couldn't help me. Clearly trying to make a point. My question is what point was that? That people shouldn't be in a rush or have jobs? That Chris French's exaggerated prices don't include service? Upon complaining to the manager, I was advised that Chris French has a lot of "demanding" customers and they really don't care if you're in a rush. Meanwhile, a week ago, I actually didn't have time to drop off a dress to them, so I ended up going to a very nice cleaner in midtown called METHINKS. I almost felt guilty about it, the way you do when one changes hairdressers. But not only was this gentleman incredibly polite, professional, and very quick, he pointed out that my last cleaner hadn't done the job properly. Apparently, the little numbered tags cleaners clip on to your clothing are supposed to be removed by them (I'll assume the same goes for the aluminum on the buttons, Chris French leaves on as well). He simply said, "It's part of the service."
Pros: "Environmentally sound" (supposedly)
Cons: Slow service, not meticulous, overpriced, rude
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