“Insitu is such a wonderful atmosphere and makes your experience so relaxing and enjoyable.”
“Love the salon and will definitley be back to see Jenna!”
“Amazing people, amazing service!”
“The haircut was free for the hair donation but if i had money that day i would've payed full price because now i look like a movie star!”
“The view out the windows is also very enjoyable, it's like a little retreat, and I noticed after a few minutes just how relaxed I was.”
Very Impressed...will be back again. I have been coloring my hair for over 10 years and have bounced around between different stylists and salons for a while since moving to NYC 4 years ago. I had heard good things about this salon and had wanted to try it out. My experience this past Saturday was everything I hoped for and more. They were able to accommodate me with a same day appointment. The reception staff were friendly and the place gives a warm, peaceful vibe. My stylist Leann listened to what I wanted and thoughtfully answered any questions I had. I loved my high lites and I even got a complementary blow-out since it was my first time which I was surprised and very grateful for. The blow-out was the best I have ever gotten and I got a ton of complements that evening. The woman who shampoo'ed my hair was kind and gave the best scalp massage! The prices were reasonable but the service and product was exceptional. I will definitely be going back
Best haircut I've had in a while. I highly recommend Jenna. She listened to me, made me laugh, and did a great job. She even found me a dress for the wedding I had to go to.
Very friendly. And they do donations. Fantastic place.
Great salon - great for curls!. Cute salon in Gramercy. I heard it was good for curly hair, so decided to try it out. I am thrilled with the cut that Jenna gave me. One of the best cuts I have received. Love the salon and will definitley be back to see Jenna!
3 stars and 100000 dollar signs!.
Well, everything seemed ideal upon coming to Institu... Jenna was nice- as was Clarissa. Together they did a good job on cut and color. After both were finished I was not given a blow-dry but I didn't mind too much, still felt good about the place.
Then I got to the register and the total was about $400!!! The cut and color were good, no doubt, but $400 good? NO WAY! When I got home I took a look at the service fees and still can't figure out how $$$ it got...
So beware! They tag on odd costs that you dont know pre-visit. They girls are very talented but the price is outrageous!
Simply Amazing. I went to Insitu to get my hair cut and it was an amazing experience just like everyone else on this site stated. All of the Hair Stylists were very pleasant and they make you feel as comfortable as possible. I went to donate my hair to wigs for kids and Jenna was the lady who cut my hair. I asked that she cut my hair like tony stark in the movie "Iron Man" and when the job was done i was so happy my words were all jumbled up and i couldn't stop saying how superior Jenna's hair cutting Techniques were. The haircut was free for the hair donation but if i had money that day i would've payed full price because now i look like a movie star!!! The Environment was very peaceful and i have no complaints. Jenna is simply amazing in what she does and i will go to her from now on. I never like getting haircuts but insitu is not just a haircut place it is a spritual place to help you find a new you... Anybody can cut hair but not everyone can make you look like a star!! Thank you soo much jenna and if your reading this just know that every word i just typed is my honest opinion and now i feel more confident then ever. This was my best hair cutting Experience ever! Thanks again!
Am I really in NYC?. After the longest day ever, I walked in for a quick haircut, hoping that I wouldn't be turned down. Thankfully, the last errand to cross off my list ended up brightening my day considerably. I walked into a warm reception, my coat was hung, I consulted with my haistylist (Jenna) and I received the best shampoo ever, My day began to fade way. Jenna coaxed me into a style change that I have received nothing but compliments on. I adore the calm setting and warmth of the salon. I suggest their services to everyone. In all, the neighborhood, view, staff, quality and professionalism will keep me coming.
Avoid the level 3 stylists..
I had a very unpleasant experience at Insitu last fall. When I made the appointment I asked for a Level 2 designer ($100), but when I went to the appointment I received a Level 3 designer ($85.) I made the appointment for Sat afternoon, and the salon was almost empty. While the stylist was friendly, I think she did a very poor job cutting my hair. Also my hair is very thick and very straight, so my haircuts take about an hour and a half. The whole time she was cutting my hair, she put my wet heavy hair in front of my face, instead of clipping it up. Every other haircut I've had, the stylist will twist my hair and pin it up to cut the bottom layers, but no she put my wet hair in front of my face! I could barely breath and definately couldn't see! Who wants wet hair in their face for an hour. Also I'm pretty sure Paula was right next to me cutting someone else's hair. She should have said something to my stylist, Jenna. Then half-way through the haircut her friends came by and started waiting for her. So we ended the appointment with my hair slightly damp and a poor styling job. The stylist told the receptionist to only charge be $50, so I was fine with it. If I can save money, no need for a complete blow-out. The hair cut also grew out badly, and I needed another one a month later. BUT a couple days later, they call back and ask for the rest of the money, and charged by credit card for $35 more dollars.
So I had to pay the full price for the haircut, got a less experienced stylist that I had requested when making the appointment, had to sit for an hour with wet hair on my face (it gets hot under all my hair), and didn't get a complete blowout.
Maybe Paula and the Level 1 designers are better, but don't get Level 3 at Insitu.
I would like to extend my deepest apology . It seems you did not have a beautiful experience at Insitu. My only true regret is that you did not bring this to my attention at the time of service. My mission in creating Insitu is to help people look & feel great in a beautiful, zen ,creative space. I am greatful for the feedback,as it gives me the tools to make it better as we grow w/our loyal clients. Insitu Salon proudly stands behind all services. As a team we support each other to excel in service,skill & craft. It is my pleasure to personally recreate a percission style & service for you. I was truly unaware of all that transpired at the time your service. Jenna is an integral part of the creative team at Insitu. She is my personal hairstylist - that in itself should say enough! In addition she is incredible with bridal & formal finishing. Jenna just completed makeovers for the Weight Watchers Success Stories with RAVE reviews. Her client response is one of praise! - Paula Casano
The Best Salon Ever.
I have long, extremely thick, wavy hair. When most stylists touch it their first reaction is "oh my god". When that happens, I'm usually about to get a haircut I hate. Until I found Insitu on the Naturally Curly website, getting a haircut was a chore, something I just had to deal with. I was never happy with the results and the stylists were often clueless on what to do. On my first appointment with Paula, I knew that this was someone I was going to stick with. She is a genuine, friendly and warm person and her aura sets the tone for the entire salon. There is no attitude. Everyone is made to feel welcome. She takes the time to do my hair right and shows compassion and understanding for my many hair woes.
Paula also did the ISO Mane Tamer process on my hair. To anyone who is thinking about it, I highly recommend it. I don't have any damage, dryness or breaking. My hair was pretty straight the first week after the process, but eventually the natural wave started to come back, which is exactly what I wanted. The most gratifying result is that the Mane Tamer removed the ridiculous amount of body from my curls. No more big hair. I was nervous at first, but now I can't imagine why I waited so long. I have about two inches of growth now and my hair is still pretty straight. Depending on how long your hair is, it will take several hours, so sit back and enjoy the view of Irving Place.
Great Cut.....Awesome Color!. My colorist and Stylist is LeeAnn. She is the sweetest, most talented person that i've ever let touch my hair. She takes time to have a full consultation with you before she starts and actually does what you ask! Insitu is such a wonderful atmosphere and makes your experience so relaxing and enjoyable. You are not just another number at this salon! they don't rush you or pressure you to purchase anything. And best of all you never have to wait! LeeAnn always makes me feel wonderful and the compliments that I get from people are endless! I reccomend all of my friends to her.
Relaxing experience with great results. I had my first appointment here after a couple of friends recommended it and I'll definitely be going back. Koti cut and styled my hair and did a fantastic job. He really listened to what I wanted and then explained what he was going to do. And he's a hoot to chat with. The salon is large and bright and all the staff where very friendly. Although it was a little more than I've paid in the past I definitely felt like it was worth it for the cut and service I got. After almost 2 years in NYC it's such a relief to find somewhere I trust and enjoy visiting!
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