Crunch

Doesn't Recommend

venedig00

Joined 2 years ago

Beware!!!. I have been a member of Gold's gym, later Miami Beach Fitness, and now Crunch Fitness. I joined Gold's gym in 2001, and I had never had a problem. I had health issues this year in August, and I canceled my Crunch membership. Everything was OK, until I found out that they had not canceled my membership. Yesterday 12/28/2011 a very aggressive Crunch employee from the billing department called me, threatening that they were sending my account for collection, etc, etc, and they needed full payment until January 2012 if I wanted to avoid collection. There was not way of reasoning with this person, she was just aggressive and disrespectful. I paid $100.00 yesterday and they are going to charge my credit card another 98.00 on January 2nd. I had never had a problem with the former gym, Miami Beach Fitness, I canceled my husband's account on September 2010 and everything was OK, no documentation needed. If Crunch changed the rules of the game, they should had informed its members, I did not join Crunch, the former gym was bought by Crunch. But the interesting story with Crunch was that they upgraded my membership in July or August instead of canceling it. When I called to complaint that they upgraded my membership without my consent, they told me that I asked for it. I ask them to show me the paper that I signed in order to upgrade my membership, they told me that there is not paperwork or signature required in order to upgrade a membership. Funny, I have to show them a signed paper to cancel my membership, but they can just upgrade my membership and they don't need my signature or consent. Crunch should also be suit for price discrimination, there are members that can use all three gyms in South Beach and Sunny Isles without going thru an increase in their membership, if I wanted to use all three gyms my membership fee would go up. Other members only pay $800 for 18 months of membership with the right to use all three Crunch. I was paying $64.00 a month for one gym

Doesn't Recommend

ThatFrenchGuy

Joined 3 years ago

Bad first experience. No way I will join. My fiancé goes there so I went to try it out.

They first made me sign a waiver and held on to my passport. They left me there without even give me a tour...

I did my work out. !the equipment is ok but not worth what they charge.

Then, I go downstairs to talk to the guy (apparently the manager) about joining or not. My passport was on the table in the middle of the room and had been sitting there the whole time!!! I don't know if they even realize what identity theft is but anyone could have just stolen it.

Then I tell the guy about my situation (either I join or my fiancé quits to join another gym with me) hoping he knew as little as marketing 101 and how important it is to attract new clients and even more to keep existing ones.

I felt like I was annoying him. He didn't even want me to join. He even cut me while I was speaking to get the phone... I told him I was going to check other gyms but I wanted to know about their promotions (get the clue, I want you to make me want to join your gym). He basically said that I had to sign up for everything for 100$ a month, no other offer and there was no promotion (understand "take it or leave it, I don't care").

I just took my passport and decided with my fiancé to join a cheaper and nicer gym on W14th street at the end of the month. Too bad for them, they lost a prospective customer and an existing one.

Recommends

Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Gym fuses fitness and entertainment with classes that include Cardio Striptease, Firefighter Workout, Cycle Karaoke, African Dance and Disco Yoga.

Doesn't Recommend

hdo202

Joined 5 years ago

spend less on advertising and decor and more on the actual equipment. I have trouble believing that these other reviews are written by non-biased reviewers. Much of the cardio equipment is not even second rate. Techtrix equipment is poor quality. Instead of wasting money on "hip" wall murals, invest in some LifeFitness cardio equipment. Any decent club will at least have Lifefitness cardio equipment, or maybe the more expensive Cybex cardio equipment. To make matters worse, much of this third-rate equipment is often broken. Downstairs, the strength equipment looks like it was literally bought in 1985. The floor is cluttered with old equipment. For example, there are at least three seated squat machines, all of them old and very poorly designed. They seem to be designed to destroy your knees. They could address this problem by buying a newer Cybex seat squat machine. This problem is not limited to the cases I write about in this review - it is a widespread problem at this club. Crunch is notorious for their lack of substance. It's all advertising and paint.

Doesn't Recommend

alopeznyc

Joined 5 years ago

OVERRATED, OVERPRICED!. I was totally ripped off at this club. Facilities are ok, but you can find the same quality anywhere in the city for less. Staff was obnoxious, and not only do they overcharge for membership, but then have the nerve to charge for many "extras" that should be included once inside the club. Not to mention the tons of advertising they clutered my mailbox with trying to sell me more services and products. To top it off, I canceled my membership and they kept billing my credit card anyway! Glad I left when I did.

Doesn't Recommend

vinny123

Joined 7 years ago

Blasting music does not make for a good workout. I visited the new Crunch health club on fourth ave and twelth street and found it to have a comprehensive assortment of new gym equipment. That is the positive. Unfortunately the music was blasting to the point of being overwhelming, on every floor of this facility including the men's bathroom. Although I attempted to speak with the floor personnel about this issue they ignored my request and the inundatingly loud music continued to blast away. This issue is a significant one because when one wishes to work out the music in the background should be modulated so that it is not jolting!

Recommends

punkahontas

Joined 10 years ago

SoHomey. A lot of gyms are one big industrial space loaded with machinery and harsh lighting, but Crunch has so much personality! Crunch SoHo is my favorite. Each of the four floors has a different purpose: Cardio, Weights, Studios, Boxing/More Cardio. You could take the little elevator in between them, or keep your heart rate up by taking the stairs. It's cute and comfortable, and since the equipment is separated by floor, it's easy to find what you're looking for. Plus you don't feel like you're on display!

Recommends

wyverndarkblood

Joined 8 years ago

Nowhere Better!. Crunch is the coolest, most fun place in the world. I'd go there just to hang out, but I get to get in shape too! Great Music, Atmosphere, Funky classes, Fun times, Cycle X-Box! It's even affordable given the spectrum of choices in the city. There's nowhere better.

Recommends

sunitas

Joined 9 years ago

great staff. I go to Crunch Archive and I love the atmosphere. The staff is enormously friendly and the trainers are great. The facility is always clean. Its a little pricier than some other health clubs, but well worth it.

Recommends

pixiedoll

Joined 9 years ago

great gym. I've been coming here for 5 years!! This is by far the coolest gym in the city for its price range. The classes are cool, the staff is efficient, and the lockers are CLEAN.