09/16/09

Stole my bike lock

by chopper99

The 56th Street location stole my bicycle lock. I returned from Labor Day weekend to find a sign posted over the bikerack outside saying they will clip locks left overnight, and my lock was gone, leaving me standing there foolishly in the middle of midtown with a bicycle and no lock.

I have been a member of the NYHRC, and have been leaving my lock there overnight, since 2004. I commute to midtown by bicycle, and shower at the gym.

When I reported the theft, the manager on duty simply shrugged and said, "We are not responsible for locks." It is one thing to disavow responsibility for locks; it is another thing to clip them.

I am now canceling my membership. Be forewarned: it is an arduous and expensive process. You cannot cancel in person; you must send a registered, certified letter to headquarters 30 days before your next "collection date." The $350 annual locker fee I just paid is non-refundable.

Between the non-refundable locker fee, the lost bike lock, and the useless extra month, I'm out more than $600 to the New York Health and Racquet Club. I cannot recommend joining them. There are plenty of other gyms in the area.

• Cons: Thieves

01/10/09

$$ comes first, not the customer

by benolielg

These people are greedy.

This week I went there with a guest and they charged me $20 for my guest although I am supposed to get several guest passes each year and have never used any.They said they would reimburse the $20 if I can get them a guest pass within 7 days. From where ??

I immediately canceled my membership. Avoid this club. Priority is the money not the client. Go to equinox, LA sports club etc...

• Pros: relatively cheap
• Cons: small pool, rude staff

11/17/08

Worst experience at a gym

by nytango

This place has the most rude and unprofessional staff I've met in about 12 years of going to the gym. Definitely not upscale at all. And the worst of them is the floor manager Danny Kavaldo who must truly believe he's some kind of a rock star and acts like he's doing you a favor by letting you work out at his gym. Oh, and they're all buddies, so don't even try complaining.

Before joining, do yourself a favor and try discussing the contract or something with these people, just to see their attitude... I've been a member at various gyms and, as far as treating their members goes, this is by far the worst.

• Pros: pool, relatively cheap
• Cons: STAFF STAFF STAFF