New York Health & Racquet Club

Recommends

maria s.

Joined 1 year ago

Best spa. Best spa ever also. Buy your car here

Www.f1autoimports

201-703-1700

Wholesales on Mercedes Benz. Etc........... Exotic cars

Doesn't Recommend

mizzrocket

Joined 3 years ago

mehhh...go elsewhere.. I joined this gym since my company offered a corporate rate and it’s next door to my office. The gym itself is nothing special. It looks nice from the outside but inside has pretty outdated equipment and is somewhat outdated overall. I will say the attendants in the locker room are really nice and I like them. The personal trainers on the other hand are pretty much vultures. Honestly, offensive, rude, vultures…some of them are pretty skeivy too…. and by some of them I mean most of them. Basically, I would steer clear of your free training session when you join unless you want to be told that if you don’t want to buy a package (which mind you is hundreds of dollars) because you cant afford it (sorry, I really CANT afford it), you have no values, don’t care about your health, are sabotaging yourself, are going to die young and it’s all your fault. I am in my mid20s, have worked out 4-6 times a week since I was 16 and am extremely conscious of every single thing I put in my body (which includes the fact that I’ve eaten fast food maybe 3 times in my life). I was offended, felt pressured, uncomfortable and have basically told off 3 different trainers and 2 managers trying to sell me a $400 package… and I am a really non-confrontational girl. I’ve worked out at many gyms including NYSC and equinox as well as all the trendy classes around the city like physique57, Core, and Soul Cycle and have NEVER felt so offended or disrespected anywhere. Spend your money elsewhere… Since I’m being honest, especially considering the equipment is rusty and classes are mediocre.

Recommends

Soraya

Joined 4 years ago

Clean, Friendly, Lovely.. I just switched over from NYSC and the two aren't even worth comparing. This is the cleanest, friendliest gym I've been to in New York.

Recommends

CarolAnderson

Joined 3 years ago

I love this place. I go to the 23rd St. club and the new one on 21st. I prefer 23rd because they know me and I know them. The new club on 21st is beautiful, but the pool isn't open yet.

I get massages there regularly. Can't beat the price and the massage is excellent. Go to Gladys.

I like that the staff has been the same for years. Good group of guys there.

Doesn't Recommend

JKD2009

Joined 4 years ago

God Awful. I am not bitter I am simply putting the truth out there. They will rip you off financially and tell you to call someone who cares. Heidi Krebs is an awful business woman and ruthlessly does whatever it takes to save a penny or steal a penny in my case. The equipment is always sweaty, there are LONG line the entire duration of their business hours, the manager I dealt with at the midtown location was a total creep. Also, the little equipment they do have is outdated. I am now very happy at NYSC and am just going to forget I ever dealt with those sinister con artists. Do yourself a favor and go somewhere else.

Doesn't Recommend

chopper99

Joined 4 years ago

Stole my bike lock. The 56th Street location stole my bicycle lock. I returned from Labor Day weekend to find a sign posted over the bikerack outside saying they will clip locks left overnight, and my lock was gone, leaving me standing there foolishly in the middle of midtown with a bicycle and no lock.

I have been a member of the NYHRC, and have been leaving my lock there overnight, since 2004. I commute to midtown by bicycle, and shower at the gym.

When I reported the theft, the manager on duty simply shrugged and said, "We are not responsible for locks." It is one thing to disavow responsibility for locks; it is another thing to clip them.

I am now canceling my membership. Be forewarned: it is an arduous and expensive process. You cannot cancel in person; you must send a registered, certified letter to headquarters 30 days before your next "collection date." The $350 annual locker fee I just paid is non-refundable.

Between the non-refundable locker fee, the lost bike lock, and the useless extra month, I'm out more than $600 to the New York Health and Racquet Club. I cannot recommend joining them. There are plenty of other gyms in the area.

Doesn't Recommend

benolielg

Joined 4 years ago

$$ comes first, not the customer. These people are greedy.

This week I went there with a guest and they charged me $20 for my guest although I am supposed to get several guest passes each year and have never used any.They said they would reimburse the $20 if I can get them a guest pass within 7 days. From where ??

I immediately canceled my membership. Avoid this club. Priority is the money not the client. Go to equinox, LA sports club etc...

Doesn't Recommend

nytango

Joined 5 years ago

Worst experience at a gym. This place has the most rude and unprofessional staff I've met in about 12 years of going to the gym. Definitely not upscale at all. And the worst of them is the floor manager Danny Kavaldo who must truly believe he's some kind of a rock star and acts like he's doing you a favor by letting you work out at his gym. Oh, and they're all buddies, so don't even try complaining.

Before joining, do yourself a favor and try discussing the contract or something with these people, just to see their attitude... I've been a member at various gyms and, as far as treating their members goes, this is by far the worst.

Recommends

happywinter

Joined 5 years ago

Nice gym, don't get membership for the beach: there is no beach. A member for 2 years. I love to be able to use any location around the city. Some locations are better than others. 23rd street is the most complete and it tends to be clean, but is decaying: showers are broken more often, and the locker rooms and bathrooms in general show signs of heavy wear. 23rd is also overcrowded: often at weeknights you will have to wait for a locker, wait for a long while for cardio equipment, and for a turn to take a shower.

In general I like the convenience of the different locations and to have pools available even if they are small, classes in all locations is a plus too, staff seems efficient. As a basic gym this is all good. But certainly do not get a membership for the extra-offerings. The biggest letdown so far has been to find out they mislead in their advertisements.

We went to check out ?private beach? last summer: There are a few nice clubs that are located in the same area so you are not alerted right away. When you get there, is actually a hidden driveway behind a bigger club. The attendant informed us the price fee and emphasized on the no-reimburse policy once you pay. We joked with him: Is there something we should know? (we were being funny). Well, he says, let's us say that the gyms in the city like to exaggerate.

He finally let us go inside and decide before paying. The overall area of the club is very small, is extremely crowded and not clean. The pool is clearly for kids and family play. Loud radios and food everywhere. The beach is just a tiny stretch (8-10 meters), just a small section of sand. Strong fences at both sides.

I am surprised nobody has mentioned this in any reviews. The attendants said they were used to people coming from the city and getting back angry at finding out.

Now I see all these signs and the big size letters saying BEACH, and it feels pretty bad they can go ahead and use this as a hook for sales.

Recommends

sweetepy302

Joined 5 years ago

Overall Positive Experience. Everyone here is complaining endlessly about the cancellation policy... I was a member here for a year and a half and had absolutely no problems. The only reason I left it was because I moved to Brooklyn. Anyway, when I went to cancel my membership, the girl at the front desk explained the reasoning for their cancellation policy it made perfect sense. They have you send your cancellation form registered or certified mail so that you have proof that you sent it. If the staff were as "shady " as all those below seem to think, I certainly wouldn't want to leave my cancellation form with them, just in case it accidentally "falls behind a desk" etc... Also, I appreciate having the reciept of my cancellation form, b/c then headquarters can't claim it was lost in the mail.

I do agree that its a bit ridiculous that you have to send in the form 30 days in advance, but that's my only complaint with the cancellation process.

About the gym itself, I found the staff to be competant, not stellar, but overall polite and accomodating (A general note on that - I've found that if you approach people with a smile they'll almost smile back - I have to wonder if perhaps some of the complainers below might have deserved to have some attitude dished right back to them). The sales guy and personal trainer I spoke to when I signed up seemed a bit pushy, but I'm guessing they work on commission. The gym got a bit crowded in the early evening hours (5-7ish), but I tried to avoid those times (proactivity works so much better than complaining on a message board ;-)) The equipment, main floors, and locker room were all clean and well maintained.

Overall I had a very pleasant experience at this gym. A few things could be improved here and there, but isn't that true of almost all places?