08/21/07

if you try it you don't return there

by cheated_guest

The staff was really rude, just a smile at the arrival when requesting credit card, even a mere good morning or good night was not easy to get when meeting someone at the lobby. The breakfast was ridiculous for a so-called 4-star hotel, a few bagels and muffins (medium-low quality) and nothing more, one morning 30 minutes before breakfast ended, there was practically nothing left, but the prepaid amount was not refunded. The room was pretty spacious, but not well cleaned and evident traces of old (not removed) dust were present in many points (curtains, corners, etc.). The a/c equipment was an interesting piece of industrial archeology, pretty rusty and noisy during the night. Very low price/quality ratio, I would not recommend it.

• Pros: hotel position, wide room
• Cons: rude staff, poor breakfast, old facilities, dirtiness

06/28/07

I wanna go back!

by zoulaner

I really enjoyed my stay at the Exchange hotel. The rooms were spacious and the beds were so comfortable. I had an overnight stay to celebrate my birthday in the city and the staff was so helpful and friendly, and very accommodating! I would recommend this hotel to anyone who is going to visit NYC, you would have a wonderful experience and would want to come back, I know I would want to go back!

01/04/07

A gem hidden way downtown

by estellak

I have stayed at the Exchange hotel both before and after the renovation of the property. The hotel is now a completely different entity than the previous reviews reflect. Prior to renovation the strengths of the hotel were the courteous staff and unique location. Post renovation I can not recommend this property enough. The staff is amazing and the rooms are nothing short of elegant and delightful.

There is no room service available until the completion of the restaurant, but there is a cozy lounge; perfect for happy hour. Cabs are plentiful in the neighborhood and most trains are available within a short walk of the hotel. I found retaurants and cafes nearby and a lovely 24 hour grocery that delivers.

My room had a full kitchen, wireless internet acess, two flat screen televisions, and an asian inspired decor. The room was fresh, extremely large, uncluttered and immaculately clean. I can not reccommend this hotel enough. As boutique hotels become more popular and plentiful this hotel is well within it's rights to claim that they are setting a standard for affordable, sophisticated accomodations in downtown Manhattan.

• Pros: location, decor, staff, price, easy access to any neighborhood
• Cons: quiet neighborhood if you are looking for "New York action"