Century 21 Department Store

Doesn't Recommend

birdy82

Joined 2 years ago

The worst store. This store can be good deal for designer brands but trust me you will be treated like an animal or the most unwanted customer in their store.First thing every staff has an attitude problem specially the ladies who work in the Ladies fitting room area they treated me like a thief.Most chaotic,unmanaged store I have ever seen in my life.The worst part is the customer service in the store

Recommends

blacktrillium

Joined 2 years ago

The place to go for discount designer brands. Century 21 carries a lot of designer brands at great discount prices. I'm not that into brand names but every once in a while I'll come here and I always find something I like and get an awesome deal, too. It's very crowded but I wouldn't expect anything else from a discount department store. Customer service is great here. The reps are (too) patient and really try hard to help people find exactly what they're looking for. Large clothing stores generally give me a massive headache, and this one is no different, but among headache-causing stores I'd rank the Century21 experience at the top.

Doesn't Recommend

ccubed75

Joined 2 years ago

Be prepared to be treated as a theif before you shop!!. Agree with some of the preivous reviews on the lousy service. I work and live in Downtown Manhanttan. Having spent thousands here for its "convenience" (e.g. towels, linen), I was almost accused of "stealing" on April 28,2011.

Story is I went there to pick up some long gym pants after work. I got two identical pairs. But at the register the cashier (Walter) rang two differnt prices. I with all integrity asked him to check. 15 minutes later, a security guard (his name tag reads “Matthew J.”) showed up and pulled me aside asking how a price tag of a pairt of shorts got on to one of the long pants I picked. I was completely humiliated in front of so many other curstomers. You don’t have be told “you are stealing” in yoru face – and that’s exactly the intonation of his question leading to.

Then, he asked me to follow him to a private office in the lowest floor. I stepped in front of him and was told to “follow” him ONLY. Am I a crinimal or what? Another African American man showed up and both wanted to take me to the private office. I refused to – as a petite Asian woman, I don’t feel comfortable going in somewhere with two big man. I pleaded them to call police or pull out the vedio tapes, which they refused. At the end, the Afriacan Amercan man told me to leave “HIS” store. Is this how you treat a customer who spent all these money over the years?

I then spoke with the store manager, Joyce, who baiscally told me they are just doing their job. Nothing else she can do. Yeah, you are right … I kept wondering whether all these happened because I am an Asian, a minority? Would someone ask to double check the prices if she/he wants to cheat on a price tag?

I have a well paid job, comepltely clean record and a superior credit store, Thanks Century21 for giving me the MOST humiliating experiecne of my life. I couldn’t sleep for nights and it painfully angers me how I was treated for someone else’s mistake, intentional or not. When it comes to my integrity, I can’t let go so easily.

I will NEVER go there again. Not even close!!! I am also writing to the Better Business Bureau and C21 Headquarters.

Doesn't Recommend

buisnessMan

Joined 4 years ago

bad tailoring. they recently got a tailor.. the tailor doest know how to do a proper hem and if he doesnt know how to do something simple like that you all better believe they cant properly fix a suit. it would be better to steer clear from that sloppy work and inconsistancy.

Doesn't Recommend

DianeM78

Joined 3 years ago

Good & Bad. The prices are amazing. The selection is pretty good, but the employees are not helpful or knowledgeable, they're rude, and most of them were standing around talking instead of working. I manage a retail store and if my employees acted in that manner, they'd get the boot.

Recommends

Taylor Choi

Joined 2 years ago

LOVE THIS STORE!!!. By far, my favorite department store in NYC! I feel like a kid in a candy store! The merchandise is great, prices are amazing....so much fun!!!!!!

Doesn't Recommend

Aymeric

Joined 3 years ago

Watch your bags at the end!. The prices are good, but when I went back home I did had a really bad surprise. One shirt I did buy there was missinig. I did went back to the store to complain about that... But finally I get screwed! So if your are buying a lot of things look what they put in your bags at the end!

Recommends

JohnB12

Joined 3 years ago

Great store!. best time to come early in the morning, otherwise it gets crazy, great store!!

Recommends

SuePSue

Joined 3 years ago

Crowded but can be a bargain. Big and touristy. You have to do some digging, but there are some bargains to be found if you can get through the crowds and the mess. You'll really feel like a winner if you can find that hidden prize.

Recommends

deckey

Joined 3 years ago

Sales clerk Ashley ID# 67652 made a difference!. Century 21 has one good thing going for it.....sure the ads are convincing, the stores are huge, the sea of styles is unending, and the crowds maddening. Yet, in the midst of it all is a sales clerk/cashier named Ashely # 67652. Her welcoming smile, helpful attitude and speedy assistance is the store's biggest credit. Thank you Ashley!!!