11/10/09

Under new management with same tricks

by PaisaDoc

I went in to get contacts. Wanting to try the place out. I gave my prescription and paid. I stood there like an idiot while the clerk stared at me. "umm...yea, i need my contacts.." clerk "Oh! we don't stock them, we order them" me: "so i could have just gone to 1800 contacts, and you didn't inform me of this before paying?" Clerk: "oh, i thought you knew" (yes bc everyone is born with that knowledge)...

I asked her when they would get here and they said by the end of the week. I called thursday and they STILL not only didn't have them but said "oh we call you when they arrive" (yet another thing they forgot to mention).

now i'm currently on hold to check if the finally got here... a week and half later... i've been on hold for six minutes and counting...you suck!

• Pros: They greeted me when i came into the store
• Cons: they don't know customer service

08/15/09

NEW STAFF, OWNERS AND MANAGERS!

by Chriroo

For those of you who have gone to Cohen's Fashion Optical on 23rd St., and had an unpleasant expericence, the NEW OWNERS would like to take the time and apologize to our previous customers. The stories that we have come in contact with the past few days have been terrible. We just wanted to get the word out to the neighborhood and to anyone that has had a bad experience here, that there is all new professional staff with great customer service skills, who will be happy to help you have a informative and delightful experience at our location. We have a brand new selection of designer frames, and will be running major discounts and specials for the next few months to all customers, Previous and New!!!

• Pros: New Merchandise, Better Prices, and NO MORE SHADINESS!!!
• Cons: Bad Reputation Please give us another Chance!

07/20/09

Best Choice for anything Optical

by Jeffaohd

I went in to Cohen's about a week ago because I managed to step on my own glasses. I chose this location because it was the most convenient location I could find.

The person helping me was cordial and didn't hassle me about the coupon I brought with me. I'm a bit picky so it took me about 30 or so frames to finally narrow down the 2 that I wanted to get. One a nice little designer pair from Ray Ban and the other from TAG Heur.

I was surprised to find out that it would only take 3 days for my glasses to be ready because my last purchase took almost an entire week. I had to wait a while when I went to pick up my glasses because they were rather busy at the time, but I walked out very happy with my new frames.

• Pros: Quick, Efficient, Nice. Great Selection