Cohen's Fashion Optical

G D.

Joined 23 days ago

BUYER BEWARE! GO ANYWHERE ELSE! I wholeheartedly agree with Feretta L. Sophia is RUDE, lacks customer service skills and should not be working with the public. They fail to maintain adequate records of patient history; the staff is unable to follow the "cards" they use to "track" prescriptions; they dispense improper products (contacts) because they cannot follow their own paperwork.

Just look at the comments by multiple users over time....Clearly there is a problem at this store. Cohen's Corporate needs to fix this problem starting with switching out the entire staff.

Doesn't Recommend

Feretta L.

Joined 1 month ago

Sophia the sales rep was incredibly RUDE!!! no respect what so ever.

D S.

Joined 7 months ago

Went there today. Incredibly rude person waited on me. Have no idea why anyone would want to patronize this store!

Doesn't Recommend

morris f.

Joined 1 year ago

bad store. This is the worst store policy ever I give them no rating because all they do is mark up the price so high so when they give you alot off feels like alot when it really nothing rip off!!! no refund!!! the dumbest thing ever really do not buy any eye wear from this retail chain.They want me to give them a rating they don't deserve anything

Doesn't Recommend

SamAllos22

Joined 2 years ago

BEWARE - They will con you. worst experience for a newbie. I went for an eye exam and they didnt give me a well written prescription. I guess since I was upfront with them regarding my intention of looking around for the best deal, they did so in purpose. I didnt realize until the following day when I started making calls around. So I called them back saying the prescription they gave me was incomplete. She said they usually have follow up visits for that. So I ended up losing 2 visits covered by my insurance. My advise to first timers is that use them for an exam and make sure they give you a written prescription on day one. Then you can shop around for the best deal.

Doesn't Recommend

kmoyniha

Joined 5 years ago

Worst customer service ever. Awful. but you already knew that.

I went in to renew my contact lens prescription. They insisted I had to have a new exam for $70. They were supposed to give me test contact lenses to try on after my eye exam. They did not have the test contacts in stock but assured me it would be the correct prescription. It took them almost 3 months to finally send me the contacts, I had to call them on 4 occasions to remind them I was still waiting for my contacts.

When the contacts finally arrived it was the wrong prescription. I went in to get a refund. All I got was an argument. Do yourself a favour and go to lenscrafters; at least if all goes wrong they know how to treat customers.

Recommends

mella219

Joined 2 years ago

GREAT LOCATION AND STAFF!!!. This is by far the best Cohen's Fashion Optical! The staff was great and gave me great deals on all my eyewear. The managers are extremely attentive and are greatly knowledgable. The selection is among the best and the exam was thorough and my prescription was right on. =)

Doesn't Recommend

blueenigma

Joined 5 years ago

Worst. Place. Ever. STAY AWAY!!!!. I had perhaps one of the most unpleasant life experiences at Cohen's Fashion Optical located at 106 E. 23rd Street, New York, NY. I brought my daughter in for a contact lens exam which is covered 100 percent by my insurance carrier. That is, the examination, fitting, and contacts are fully covered, as long as my daughter does not require specialized lenses that fall outside of the covered brands (e.g., astigmatism diagnosis).  The Manager, "Josephine,"  informed me that in addition to what my insurance pays, I was required to pay a $55 "training" fee so that the Optician could teach my daughter how to insert and care for the contacts. I, as well as my insurance carrier, tried unsuccessfully to explain to Josephine that the "training" she was attempting to charge me for falls under the umbrella of a fitting. A fitting, which involves measurements, application and removal instruction, and a review of how to care for your lenses, encompasses the very thing Josephine was trying to charge me for. That is, a fitting includes the very type of "training" Josephine was attempting to get me to pay for out-of-pocket. Since the fitting is already covered under my vision policy, Josephine's tactic is the equivalent of double dipping. Josephine was unrelenting, insisting that store policy dictates that all customers pay the fee. Opting instead for eyeglasses, to avoid being frauded, a second issue evolved. Josephine insisted that there is a New York State Law requiring polycarbonate lenses for children (read: additional fee). I explained that there is no New York State statute mandating polycarbonate lenses, rather, it is a recommendation of the Board of Optometry, which I have a right to waive. She fervently disputed the information, becoming increasingly loud and confrontational. 

I spent an inordinate amount of time in the store trying to reason with Josephine, whose behavior was more befitting of an emotional teenager than a Manager. She was loud and abrasive, and at one point refused to listen to me, humming loudly as I spoke. 

The Optometrist, Jeffrey Taranto, was equally unprofessional and ungracious. Apparently annoyed that I refused to simply roll over and be victimized, he threatened to call police if I didn't leave the store promptly. He said that he wouldn't even think about examining my daughter, called me "crazy," and commented that I need to be seen by a psychiatrist. I would think that as a professional with requisite ethics training, Taranto would have the relevant knowledge to refrain from unethical forms of communication.  Perhaps he was annoyed that I addressed what I believe to be dishonest and unethical business practices. Perhaps it was jarring that someone was calling into question an entrenched practice, albeit illicit, that has served the business well over the years. Whatever the reason, Taranto's personal feelings about my approach does not obviate the need to maintain a position of respect and decorum. Further, personal feelings toward me notwithstanding, Taranto has a professional obligation to carry out his work. Stating that he "won't even think about examining her" implies that his work is arbitrary: if I like you, you're fine. If I don't you're out of luck. 

If Taranto took issue with my claim of unfair business practices then it would have been more conducive, and civil, to clarify why Cohen was assessing out-of-pocket fees for fully covered services. Attacking the issue at hand is far more preferable to attacking me personally. It diminishes Taranto as a professional and calls into question the efficacy of a business that would tolerate such behavior. 

 The experience was surreal. I left the store feeling violated and numb. I reported the matter to the Office of Professional Discipline, Better Business Bureau, and the Attorney General's Office. The experience was truly tragic.

Doesn't Recommend

TD1987

Joined 3 years ago

Very unprofessional, poor customer service. So I was brought into this place because of the offer for $100 off a pair of eyeglasses. I walked into the door and not one of the three sales associates even acknowledged my presence (and I was the only customer in the store). After waiting for the three of them to finish their chat session, I finally spoke up and asked to see a few pair of glasses. I asked to try on a few pairs, and everytime I asked for a different pair, the sales girl would let out a loud annoyed sigh. Excuse me. But if I'm going to pay $350 for a pair of lenses, I am going to LOVE them. Made me feel so uncomfortable!! SO RUDE! I'd rather deal with friendly, personable sales associates then these nasty attitudes. I would not recommend this place AT ALL

Doesn't Recommend

LeoNYC

Joined 3 years ago

Wrong prescription. We went to the store to get the lens prescription. As it turned out, the prescription that they gave us was completely wrong for both eyes. When we went to the store to correct the prescription, the optometrist blamed us for not "focusing properly" the first time (instead of admitting the mistake and simply fixing it). He was visibly irritated when asked to correct the original prescription. He did correct it for free, which was nice. But I don't think we will go to this store again.