Abracadabra Super Store

10/11/09

Bad Company Policies

by xlyon at Citysearch

We are from out of state and went there expecting the same respect for customers as we get back home. This did not happen. The managers policy is to buy something first, then try it on and maybe we'll give you a credit to try something else if you don't like what you bought. They blamed it on a city wide policy, but the best of us know better. After relying on human decency we bought two costumes. One was really, really lousy. Even after an exchange of accessories they boked, but repeated critisism of the store policies allowed us to leave with some decent product and absolute knowledge that we would never return. Buyer beware!!! The staff is great, the owner and manager are sub human... Despite their "policy", open those packages and check the product. It's better to be thrown out of the store than waste money on a bad product. In the end we went back home to another costume store, met with very nice managers and employees, were able to try on the costumes before we paid for them and walked out very happy. Forget this place unless they become more customer friendly.... Boo!

• Pros: Great Selection of Costumes
• Cons: They can easily RIP You Off

10/20/08

Better Service Then Halloween Adventure!

by educatinlopez at Citysearch

This place has a great selection in coustumes ,props, accesories and wigs. I like the friendly Staff workers and the cleacence sales. I recomends this place to everyone. Kids will enjoy it and you will to. Their coustume policy is reasonable, and staff members give you their opinion on coustumes, even when you try them.

• Pros: Costume Policy
• Cons: none

10/29/07

Great Selection, Extremely overpriced

by shesaid4321 at Citysearch

The store does have a huge selection of costumes and props. Every costume I looked at was priced at least $20 more than the exact same costume - same brand, same style - both at other costume stores and on the internet. There is just no reason to pay this store's higher prices. It's not like the costumes they offer are any better made than other costume stores - a costume they're trying to charge $75 for had the button hanging off, loose threads, cheaply made material.

And, you can only try on the rental costumes. The new costumes you can't try on and you not only can't return but they won't let you exchange for a different size either! Not even same day!

I left and went to Ricky's, they had cuter more well made costumes, a great selection and the prices are the same as you would find on the internet - some of the same costumes for $20+ cheaper than Abracadabra. The store is also newer and cleaner.

• Pros: Good variety
• Cons: Pricing is a complete rip off, can't try on costumes/can't exchange size