48 E 21ST St, New York, NY | Directions 1001040.738991 -73.987991
Neighborhoods: Gramercy Park, Midtown
Very disappointing – I had the same problem as the other reviewer (jsgnyc) in that Nemo denied that one of the boxes of tile I purchased is a different color than the rest of the tile I ordered.
I decided to contact the manufacturer - Crossville - and they immediately replied and said that they did not want me to keep the tile if I was not satisfied with it and that Nemo should refund my money, which I am now waiting for them to do.
Luckily, the portion of the order that was a different color was only the coverbase, so I will use a wood baseboard instead. The rest of the tile is beautiful. Thanks to Crossville - really fantastic customer service.
I will never again shop at Nemo, though. The manager had the nerve to call me to verify my full name (which was totally unnecessary since it is on my paperwork and the credit card I used to purchase the tile), so he could tell me he had "discovered" my CitySearch review (by "decoding" my initials, which I use as my CitySearch username).
Next time I will try The Complete Tile Collection on 15th St between 6th and 7th. I have never shopped there, but they have a beautiful selection.
Have had problems at Complete Tile. Curbside delivery .. so your contractors have to carry tile in, when the boxes are opened and the tiles are completely broken in 2 boxes, they insist that they were not broken when they left the warehouse... which is impossible to know because the boxes were never opened. You are forced to buy an entire box of something when you only need a couple of tiles.. Nemo has been much more helpful in this regard. Complete Tile will never ever take anything back.
Really bad customer service – Had a very bad experience with Nemo. They sold me tile that was of different dye lots, and while they tried to deliver new tile to replace the tile with the wrong dye lot, the sales reps were unempowered, and denied that the tile was defective. They acted as if I was just complaining. When the new tile was delivered, my contractor had to sort through all the tile to see if any of it matched the tile on the wall, and we discovered it was still from the wrong dye lot. Since they had run out of stock, I had to rip down all the tile installed and start over. The whole ordeal lasted five days, which means there were five days of labor costs required to sort through the tiles, and then do the demolition. I am still in dispute but Nemo sales reps have refused to cover more than the cost of the tile.
Beautiful & Sturdy Products – Nemo Tiles in Jamaica, Queens is a great location. The Customer Svce is extrememly helpful and their tiles are worth the price. They have a great variety and are not that expensive.
Avoid at all costs! – I ordered tile from Nemo and had it shipped UPS. The tile was damaged during shipment and Nemo told me to bring it back to them and they would replace it. After months passed, and still no replacement tile, Nemo then told me it is UPS' responsibility and I need to file for damaged goods with them. However, Nemo threw away the broken tile that UPS needs to inspect to verify the damaged goods. I purchased a lot of tile with Nemo and they have basically stiffed me the one box. I am out the money and the tile because of Nemo. Stay away from these people if you can help it. When we were buying the tile they were our best friends, after they got our money we were treated as if we have the plague!
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