Allstate Car & Limousine Inc

(212) 333-3333

163 8TH Ave
New York, NY 10011 40.74238 -74.0006

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Neighborhoods: Chelsea, Midtown

ALLSTATELIMO.COM

Last updated 1.13.12

Category:

Limousine Service, Taxis & Shuttles

Employment Agency Services:

Chauffeurs

service
22.219998836517334% positive
  1. Worst car service I've ever used.
  2. Although I agree that "friendly customer service" is not their strong point (drivers and dispatchers) I've never been late, stood up, disrespected, or otherwise inconvenienced.
  3. The attendants on the phone are rude and uncaring.
  4. Not only was the driver/car late (3 bookings in a row) but the operator handling complaints and queries was rude and unprofessional.
  5. had the worst customer service and attitude when dealing with this car service.
  6. The operator on duty was not only rude, she was unprofessional and completely unapologetic for leaving me stranded.
  7. At 4:10, I called them and was informed that my driver was stuck in traffic -- no apologies for that or the fact that they did not call me to let me know, and I got a rude dispatcher to boot!
  8. All the reservationist tried to do was get me off the phone and as soon as I tried to talk to the manager, she was a bit nicer but overall just the worst people to even try to work with.
  9. poor service
value
100.0% positive
  1. They're a good value for what they charge.
wait time
0.0% positive
  1. The driver was slow and irritable and quite frankly not very nice partly because of the dispatchers (the driver and dispatcher did not have a good relationship).
1 Star Rating: Poor

12/08/11

Unreliable

by maudmontague at Citysearch

I am an older, partially crippled woman and have been kept waiting in the rain more times than I can count. I have not been called and the car service has simply not shown up. I can only get into a Lincoln Town Car, which is marked clearly on my account and which I stress everytime I order a car, and yet they continuously send an SUV or other inappropriate car which I literally cannot climb into. I am extremely disappointed in this service and in their inhuman attitude.

1 Star Rating: Poor

11/23/11

Cancelled 5 minutes before pickup

by nychan at Citysearch

The only reason I am writing this review is to prevent anyone else from missing their flight because of Allstate.

They cancelled 5 minutes before my scheduled pickup by simply telling me they may or may not come and pick me up.

I took a cab.

Do NOT use Allstate.

1 Star Rating: Poor

01/09/11

Worst Car Service in Jersey

by RG007 at Citysearch

I've used quite a few car services for commute to Newark Airport, and this one is by far the WORST of all.

1. The car was 40 minutes late.

2. When I called the car service office to inquire about the car while I was waiting in the airport, they LIED to me every time.

First time I called - they said the car left 30min ago, and is 5-7 min away;

Second time I called - they said hte car is 3 min away;

Third time I called - they said the car is almost there.

When the driver finally arrived and I asked him why he's so late, he said the car service only notified him to come and pick me up 15 min ago. And he had NO idea where I am going.

3. The car service office rep is EXTREMELY RUDE. They yelled at me saying "I NEVER TOLD YOU TO WAIT ON THAT FLOOR. GO TO THE OTHE FLOOR, and DON"T TELL ME HOW TO DO MY JOB".

4. They also used the "F" word in one of the calls.

NEVER USE THIS CAR SERVICE!

5 Star Rating: Highly Recommended

11/19/10

I used them for Airport Rides and A few Locals and i Love em

by MarryAnn at Citysearch

I used different services and even yellow cabs, and i always found Car Service companies to be more to my liking . I can arrange a pick up , drop off time and have em wait for me if i need it . The prices are good and service is great , very polite and nice drivers . I had a good experience with this company . Will recommend

5 Star Rating: Highly Recommended

07/24/10

YOU GET WHAT YOU PAID

by CityLove at Citysearch

IF YOU GET THOSE SERVICE IN MANHATTAN FOR $45 TO JFK IF YOU ARE EXPECTING MORE YOU SHOULD USE LIMOUSINE COMPANY YOU CAN AFFORD OTHERWISE YELLOW CAB IS WAITING FOR YOU THAT PRICE....

  • Pros: PAY LESS
  • Cons: DESERVE LESS

The Details on Allstate Car & Limousine Inc

Place Categories:

  • worst car service
  • actua cars
  • rude complaints
  • worst customer service
  • rude queries
  • worst people
  • rude dispatcher
  • not only rude operator
  • not lousy maniac
  • not just order sir
  • worst attitude
  • rude attendants
  • terrible nothing
  • very nice driver
  • good value
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