New World Aquarium
New York, NY 10016-2705
Phone: (646) 865-9604
User Reviews for New World Aquarium
07/18/2008 Posted by edgh20
I was a very frequent customer of this store for many years, it is pricey, but the fish are decently kept, compared to Petco. The attitudes and service from the two guys who worked at the cash register; one skinny black with earring and the other heavyset hispanic-looking, left a lot to be desired. They were usually arrogant, not very helpful, sometimes bordering rude and always gave the impression that they were doing a favor assisting you, any advise was fairly useless anyway because they are not very knowledgeable. I overlooked this because it was convenient on my way home to quickly stop in and get supplies for my salt water aquariums and I didn't have much dealings with them. The other workers who attended to the live stuff in the aquariums in the back were always quite helpful and friendly, and took extra effort in bagging the fish and other live purchaces. As you all know, saltwater is an expensive hobby, and I literally spent thousands of dollars over the years on equipment, supplies and fish. Recently I purchased a $70 piece of equipment recommended by the skinny black guy and was very unhappy with it. I returned it, my first return ever at this store, the following day for a store credit but he refused to take it back stating that it was opened and cannot be resold. I mentioned to him that I have been a loyal customer for many years - he knew me very well - and that if this is how they treat valued customers, then I will be doing business elsewhere. You can guess the rest ... it sucked - I am out $70 and stuck with a useless device which ironically did not!! I found another Aquarium store at 522 West 37St which comes highly recommended which I will be checking out soon ......
Pros: Not many dead fish
Cons: Pricey
1 out of 1 people found this review helpful
06/24/2008 Posted by saucyjack71
A large ego and small amount of real aqua-knowledge makes the sales staff at this place quite useless and somewhat dislikeable. I have purchased a lot of gear from this store (filters, food, driftwood, plants - hundreds of dollars worth) and yet the dude in there is always rude to me. Not a good look. Especially when you consider that there are several other quality aquarium stores in the city where one can find not only a better selection of stock and nicer prices, but also much kinder and more knowledgeable sales staff. Personally I would patronise somewhere that has respect for their customers, and takes some pride in offering customers the knowledge and courtesy they deserve.
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