Chelsea Savoy Hotel

05/24/10

Terrible service - more than 3 staff members gave attitude

by Phoebe263

I'm a leisure traveler, but clearly with a tight budget. My family and I went visit NY for the first time and had terrible experience with the hotel. We are very upset with this hotel now :(. I had issue with Hotel Chelsea and needed to call to talk to the manager. She was not pleasant at all, shut me down several times and eventually hung up on me. The waiting time to reach her was long and I didn't even talk to her for more than 5 minutes so in any standard, i shouldn't be considered one of the naggy customers who try to stay on the phone for one hour to complain about one tiny stuff. We are talking about more than $250 per night! I tried to call back at least four times, all of which the front desk helped me transfer but i got it straight to the manager's voice mail. THe fifth time I called, the front desk rep told me the manager was in a meeting, but I highly doubt that from the time she hung up on me and the next time i called, she couldn't have had to attend a meeting so "suddenly." I asked the front desk for the manager's full name but none of them told me the manager's last name. Even the front desk then gave me an attitude. I am trying to find the owner of this hotel to report about this unprofessional staff. I hope there could be improvements, but for now, this experience really upsets my family and me.

• Pros: cheap
• Cons: terrible staff service, dirty room, broken AC

01/01/09

information please!

by eleria

hello,

I was wondering if this hotel is far away from central park ... I'm not sure...Does anybody know???

please help me if you can...

p.s happy new year!!!!best wishes...

cheers,

eleria

xox

03/17/08

Booking this hotel ------HOW

by gordonian

I would love to stay here but how does one book .I cant find any agencies that books this hotel and when I email contact the hotel I get no response,What does one do Can someone help me , I live in spain and it costs far too much to be on the phone waiting whilst they check available dates , PLEASE HELP ME. My email is fulovideas@yahoo.co.uk Thank you folks.

07/01/07

Spend the night in a historic hotel!

by meyers720

The Chelsea Savoy is a fantastic place to stay in New York! The neighborhood is fantastic and where else can you find the heritage that the Savoy has to offer?

10/19/05

CONVENIENT, CLEAN AND RELIABLE

by jackb10

I have stayed at the Chelsea Savoy numerous times. As a former New Yorker, I am very "picky" when it comes to staying at hotels. On the "numerous" occasions, I have stayed at the Savoy, my stay has been most pleasant. The rooms are decent in size, but most of all, they are clean. Room service is reliable and there is always someone at the front desk to answer your calls and accomodate the guest. Additionally, if there is ever a problem in the room, they take care of it. I highly recommend looking into the Chelsea Savoy if you are looking for a place to stay in the Chelsea area.

• Pros: Convenience, Clean, Value
• Cons: No restuarant, A little noisy, Small Rooms