“I've had two awful experiences at Cesar's and won't be back.”
“Great service on a difficult job”
“got a bad scratch on an expensive pair of Gucci loafers and these guys took care of it - almost like new, and they did it the next day.”
“continued to use them because they do a decent repair and because of the long history as a customer.”
Are they magicians?. As the old saying goes get a good shoe some good care and it will serve you a good amount of time. I am very pleased with Cesar's service, every time I bring my shoes there for repair it feels like they are returning a brand new pair!
I'll be back.
Oh my god, after years of suffering without sexy calf hugging boots, due to a lack of meat on my lower legs, I was finally delivered. Or so I thought.
I'd ordered some boots from DSW; a pair of black leather sexy-ass thigh high boots, which were supposedly built for women with small calves. When I received them, I thought, "yeaaaah," but when I tried them on, I was like, "noooo."
So I did my research and found what I like to call "Cesar's Palace." I mean the name of the store is Cesar's General Shoe Repair and is far from what I'd call a palace, but man did I feel like royalty based on the way that I was treated.
I've worked in customer service in the past, and I'm a stickler for it. The man at the cash register, Edward, (see I even remember his name and I am horrible with remembering names) treated me so well.
The guy that measured my boots to fit my legs was super nice. I didn’t ask him is name. I was in customer service heaven in that small but comfy shop. They were so professional that even when a seemingly homeless guy with boots that were past done came in, he was treated like royalty.
I was in awe, I was ready to pull out my debit card and pay, but I couldn't pay with debit or credit. Cash only! I was stunned, but decided to walk down the block to a store ATM. I don't like paying service charges, who does? But I felt that it was worth it.
A week later, when I came back to pick up my boots and try them on, I was really like "yeaaah" and when I went out with my friends that weekend, I received a lot of "yeaaahs" from people that I didn't even know.
So, I will definitely, definitely be going back to Cesar’s General Shoe Repair. I highly recommend them.
Go only if you like abuse.
GO SOMEWHERE ELSE!! - unless you want to experience unbelievable rudeness and hostility. After reading many similar negative reviews, I felt encouraged to share my experience. I agree with chocola. I have used Cesar's for 25 years. The fact that I was such a long time customer made no difference. Cesar Andrade was a lovely person, however, his manequin-like son Edward (current owner) is a mean, hostile, arrogant jerk. I have always found him argumentative and condescending. The "yes, ma'am" behavior is just an attempt to conceal the contempt that he actually feels for his customers. In this down economy, I had noticed dramatic increases in prices, turnaround time, and ugly behavior by the owner. I continued to use them because they do a decent repair and because of the long history as a customer. In November, I took 2 pairs of boots in for repair. It took over a week and when I went in to pick them up early (not noticing that the pick-up time was several hours later), rather than checking to see if my boots were done, the owner started to argue with me and told me to come back later. He chose to escalate the situation and starting calling me "demanding" and "a difficult customer". When I told him that that could not be any further from the truth, he replied that I always want my work done quickly and I am always so picky. Isn't that what he is getting paid for? If one can't communicate and articulate their needs, how else can the merchant meet those needs? He continued yelling at me and told me to leave and never come back. He also said "There are other shoe repairs in the neighborhood. You can go somewhere else." He is right. I will go somewhere else and I would encourage others to do the same. I have also used Arte's on 8th Ave. and 22nd St. The quality of their work is just as good and they are far more customer service oriented. Let the delusional Edward Andrade think of himself as "shoe repair to the stars" until he has chased the last customer from his business. As a nurse, I know about stress. If he can't handle the "pressure of work", then maybe he shouldn't be in business. Oh, PLEASE. It's not saving lives, it's only shoe repair.
Cesar's rescued my shoes..
I've had some terrible experiences with shoe repair in NYC -- shoddy work, bad attitudes and once even got a heel repaired that was THE WRONG COLOR. The owner of that shop told me no one would notice (!!!). End result, I just stopped bothering with getting shoes repaired.
Enter Cesar's - I took two of my favorite boots to them and a pair of busted heels-- all with broken zippers and scuffed to the point of despair. The gentleman who works there (Cesar?) was super knowledgeable and recommended I had additional work done on the heels (I feared being upsold).
Turns out he made my shoes AMAZING. He handed me back shiny, perfect boots and heels that all looked like the day I bought them. The new zippers were indistinguishable from the original. The cost was $124 for two new zippers, heel repair and a new heel on a pair of pumps -- which saved and restored $900 worth of shoe!
This was (on Dec 30!) the most worth it purchase of the year and I will never go anywhere else. Tomorrow, I will be taking two more pairs of shoes to be fixed.
I never write reviews, but these folks deserve it.
Pleas don't go to Cesar's shoe repair.
days ago, i took my Margiela tabi boot to the Cesar's to fix the broken hill. (had a little accident). The owner Cesar is a little Hispanic guys who has not been nice but I didn't care much until now. I didn't leave the boot with him since $65 was kinda price for one hill. But 2 days later I went back to him decided to pay $65 for my precious tabi. He priced $85 this time for the same exact shoe!! He said "I'm too busy to fix the shoe at the cheap price . 2 days ago I wasn't that busy so the cheaper price was okay but not any more". So I asked if i wait and come back in his slow time, he could fix it at $65. He said "NO" in really determined , arrogant attitude. He also said " If you don't like the price, you can go which is totally fine with me". What kind of shoe repair man is this??? I was furious & speechless.! Instead, I went to Arty's on 8th Ave and got my Tabi fixed at $25. I'm boycotting Cesar's shoe repair big time!!! I have never posted any bad review on anything before, but I think this is a right thing to do.
Cesar's is shoe repair place of a mean-sprited , not trustful shoe guy with a rip-off price!!!
Good work with honest prices.
I had my favorite pair of Timberlands about 5 years old, they needed some sole work due to everyday use. I thought that it was finally over for these perfect fitting tim's.
I was about to retire them when a good friend told me about Cesar's. So I called and told a very friendly man my problem. He told me to take the boots over and he would see what he could do.
When I arrived at the store a polite well mannered man took a good bit of time from his busy day and told me my options. This was such a nice thing he did for me. almost all the time when you enter a store you get the cold shoulder or rush rush pattern that I was expecting from Ceasar's. But to my surprise I was treated like a person in fact it felt like I was a regular top account. This is not the half.
The man then takes my boots well dressed and all then goes and fixes them
on the spot. comes back charges me hardly nothing and tells me to condition my boots with a free bottle of conditioner. He made my day. thanks Cesar
Beware! Rude Customer Service, Overcharging!.
I've had two awful experiences at Cesar's and won't be back.
I have a hard time believing all the good reviews, but it looks like Cesar's understands the importance of Citysearch and internet marketing (just look at their Citysearch page and website.) I don't know if they're manipulating reviews, but after two truly terrible interactions with them, I can't believe all the glowing comments.
My first bad experience came several months ago. I took in a pair of boots for new lifts and leather sole repair, and while the price ($40) seemed like a lot, I thought I'd try try Cesar's out. I went to pick my boots up right at closing one night (lights were on, door was open, they were helping a customer) and I was kicked out of the shop and told they couldn't help me because they were closed. I'd already paid, my boots were done and sitting right behind the counter!
Then yesterday, I took in a pair of shoes to get a price quote and again got a ridiculously high number ($30 just to replace heel lifts). Also, as I walked in the door, the man behind the counter was refusing to help a (well-dressed, courteous) woman who was asking him questions about a heel repair. He shooed her away and didn't seem to know anything about the repair she was asking for. She looked at me incredulously and said "I think we're having a communication issue!"
I took my business elsewhere and had the work done for $10 less, with no hassle.
Every interaction I've had with Cesar's has left me feeling uncomfortable and angry, like they don't want me (or anyone else) as a customer. Maybe they're coasting on their undeservedly high internet reputation, but I can't believe they still have customers!
Impeccable work!. I brought in a pair of gucci boots, YSL platforms and Casadei pumps all in need of love. they renewed them back to a near new condition in no time! Redid a zipper, fixed mixing leather, nothing was beyond their reach. I have found a place to bring ALL my shoes in Manhattan.
quality repair work, done to perfection. My LOUIE wallet was eaten up by my Jack Russell!!! OH MY GOD WHAT AM I GONNA DO! I thought I was out near $400.00 . I was not optimistic that it could be repaired, but I took it to Ceasar's anyway. I figured I had nothing to lose considering the condition of my wallet. OH THANKYOU CEASAR you saved me my wallet. The work you did was so good that when i picked up the wallet it was impossible to tell that it was ever damaged. At first I thought there was a mistake and the clerk I think his name was Don Edward gave me a new wallet, but it was mine. This store has the most quality craftsman ship in all N.Y.C. in fact they should start there own line of leather hand crafted goods. Thanks again Ceasar.
Great service on a difficult job. I got a bad scratch on an expensive pair of Gucci loafers and these guys took care of it - almost like new, and they did it the next day. Thanks Cesars!
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