“I've had two awful experiences at Cesar's and won't be back.”
“Outstanding customer service with plenty of shoe care accessories.”
“He also said " If you don't like the price, you can go which is totally fine with me”
“continued to use them because they do a decent repair and because of the long history as a customer.”
Ruined my boots. I brought my virtually new grey leather Frye boots to Cesar's having seen them so highly ranked on City Search. I had a spot on the toe that I was hoping they could get out. I was told they would clean them and also waterproof them for $25, cash up front only. Fine, so I drop them off only to pick them back up a few days later and find that not only was the stain still visible, but they had cleaned them to the point that they took off the finish on the leather! Now the boots look all uneven and the leather is far less supple than when I had droppd them off. When I went to retrieve them I saw the sign "NO CASH REFUNDS"...essentially I paid them to ruin my $400 boots. I will never use them again.
They repaired my gucci shoes just like the gucci store. I usually repair my Gucci shoes at the "Gucci store" on fifth avenue;but they allways take too long returning the shoes back to me. So I tried Cesar's shoe repair. I was happily impressed with the results and the price was still cheaper than the "Gucci store".
I would never go back.. I had a terrible experience with Cesar's son, the current manager of the store. After promising that my shoes were going to be ready on a certain day, they were over a week late. Don't let his "Yes, ma'am, Okay ma'am" style fool you. He was extraordinarily rude and unapologetic when he was clearly in the wrong. I would never do business there again. They are also very expensive.
Great Workmanship. Great work. They repaired the straps on my handbag so that they looked better than when the purse was new. Also repaired a tear and polished the whole thing. I will definitely go back.
Wow! My shoes are perfect!. I can't believe how perfect my shoes came out. I took my shoes there to get dyed. I was a bit skeptical at first but they were the closest out of a couple shoe repair stores that Kleinfeld recommended. After buying the perfect dress from Kleinfeld, I needed my shoes to match the color of my dress, that was an off white creammish color. After two days of waiting nervously to see how they came out, I was happy and thoroughly impressed by how they guys there were able to match the color so perfectly. I'll admit that I was a little scared because I needed the shoes for my wedding this weekend and didn't think he would have enough time to get it right, since I have to fly out to Hong Kong tomorrow night. I would have willingly waited till tomorrow to get my shoes back but am so happy I got them back today, and they're perfect! That's one less thing to worry about. Thank you Cesar's :)
This place is horrible.
Not quite sure where all of the other positive reviews came from. But the service and the quality of work here was just miserable.
I had a pair of open toed shoes refinished for my wife. Stopped by at 12:30 when I was told they would be ready I then learned that they would not be ready until later in the day. When I came back, the person in front of me was fighting with one of the clerks and my shoes still were not ready. They asked me to wait around for a few minutes. 15 minutes later they brought the shoes out. I took a quick look, and it seemed like they returned the shoes to me in the same condition that I brought them in as. When I pointed this out they took them to the back room and finished up. The shoes still looked miserable, but I couldn't deal with this guy anymore. When I asked for a discount due to the inconvenience he literally laughed in my face. Do not give these guys your business. I'm not sure they have gotten so many positive reviews unless the reviews are fake. This would not be surprising since no other shoe repair shop in all of Manhattan has this many reviews. Buyer beware.
Louis Vuitton bag like new. These guys really know what they're doing. I had a LV bag with both a scratch and a small hole. They were able to match the leather perfectly and completely remove the scratch mark, so the whole thing looks almost like new again. They also reinforced the seams so it should last for a lot longer now. Thanks guys!
excellent work. I have just found my neighborhood shoe repair. I brought in 3 pairs of designer boots that I had ruined and they made the boots look brand new. Unbelievable craftsmanship and service. Highly recommended.
Best leather repair in Manhattan. These guys handle really difficult things like leather rips and broken zippers on fancy leather bags. They take the time to advise you n the best thing to do and the price is reasonable.
Great on difficult jobs. They took an old but cherished (and originally very expensive) Kelly bag and really made it like new - zipper, rip repair, everything. Well done!
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