Tekserve
New York, NY 10011-2427
Phone: (212) 929-3645
- Cross Street:
- Between 6th Avenue and 7th Avenue
- Directions:
- F, V at 23rd St
- Best of Citysearch:
- Computer Repair 2006
- Hours:
- Mon-Fri 9am-8pm, Sat 10am-6pm, Sun 12pm-6pm
Editorial Review for Tekserve – by Citysearch Editors
In Short
The computer nerds at Tekserve have been helping New Yorkers with their Apple-related needs and questions for years. The store stocks everything from Macintosh computers to compatible printers, scanners, digital cameras and software. An entire section of the store (iTopia) is devoted to iPods and accessories such as speakers, headphones and protective cases. When your Mac goes haywire, you can drop it off for diagnosis in the store or arrange for an on-site visit.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
The ExtrasCall for information about the store's free seminars on Apple products and services.
User Reviews for Tekserve
04/28/2008 Posted by WillBGreen
Brought my Mac in for service. Told them it was overheating and crashing. They replaced the fans and after $220 told me I was good to go. Less than a month later the computer started crashing again. Turns out the hard drive died. Two different people at Tekserve(one in person/one on the phone/I had names) told me told me I would be credited $220 towards a new computer if I chose not to have the repair done. Also, provided I "abandon" my old computer, which I agreed to. So I went in looking to buy a new computer. First thing I was told was that they did not offer the 10% student discount that the Mac store offers. So I said "ok, well I have a credit to use and these two people told me I could use it towards a new machine". After consulting with a manager and the people involved this was not the case. They did not "recollect" telling me that. However, now the salesperson was ready to offer me the student discount that they did not offer to start with. As a matter of principal I refused. This is easily the worst customer service I've ever experienced and I will never go back to Tekserve again. Not only are they liars, but they have no business sense what-so-ever. The customers they will lose from my word of mouth and board postings will easily cost them over the $220.
03/09/2008 Posted by bruitblanc
As a MASSIVE computer geek, I know many people who love Tekserve and many who don't. I'm on the former side, and after reading the one-star reviews on this site, I have some stuff to say. 1. They're expensive, huh? Well, I know plenty of people who have tried Apple first and have told me that Tekserve charges hundreds less for various services. i've had my computer serviced for free with Applecare--had the bad charger swapped out--so they certainly do warranty repairs as easily as Apple. Otherwise, if you DROP your machine that cost you thousands of bucks, are you really shocked that the repair could cost hundreds? Be careful, or the person you should be mad at is YOU. 2. So, yeah, the wait is long for service. You may be there for an hour. Bring a freaking book. I used to go to the Apple Store to talk to the Geniuses. Do you think the wait there is going to be 15 minutes? I've waited 90 minutes at the Apple Store, just to be told to go to Tekserve. Never again. 3. The staff is rude? Well, OK, it's admittedly not great all the time, but I think that should be expected at a company with that many staff members. Also, if you've gone, have you noticed some of the people being helped around you? I would flip out handling some of those nutjobs all day. If anything, I commend the employees for being so level-headed, and I wish you luck with who you get. Alright, cathartic rambling complete. I'm just saying, I've done customer service for years, and any place that deals with problems all day is going to get a bad rap from some people. People like my friend who expected her warranty to cover her cracked screen. People who've caught an employee on a bad shift. I've had great experiences and merely OK experiences. It's convenient, it's probably your only choice for a lot of problems, and the anti-corporate vibe is refreshing.
Pros: flexibility, vibe, location
Cons: crowded,
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