10/15/09

BAD SALES DEPT.

by spherus7

Terrible sales man named C- - - -. He lost a $4500 sale in just a few moments. Surly and belligerent attitude. Went to the "original source" store and it was the complete opposite experience. Now loving my new computer and all it's extra services. Don't even consider buying here. Tek is fine with repairs though.

• Pros: repairs
• Cons: sales

04/26/09

Don't honor returns or replacements

by motelky

I bought an iphone battery recharger from Tekserve, When I bought, the salesperson said they would replace it if it stopped working. It did stop working after one month, and when I called, the technician told me that they would exchange it if I brought it into the store. When I got there, however, the technician refused to exchange it. He said I would need to send it into the manufacturer, which I did, and the manufacturer exchanged it without a problem. I had to go through a lot of extra effort because Tekserve wouldn't live up to their own exchange policy.

• Cons: technicians won't accept return according to their policy

01/21/09

Hostile Technicians

by Webnetster

The technician assisting me was hostile and dismissive of my concerns. She refused to answer direct questions. Eventually I took my MacBook Pro to the real Apple store in Soho, and they fixed it with a smile.