09/26/08

After 4 years, they've lost me as a customer.

by katied01

After having been a loyal shopper to Zara's for 4 years, I will never purchase their clothing again. I've never been especially impressed by the quality of their clothing, but I like their fashions. I've purchased quite a few items that did not hold up well, even though I handwash them and never put them in the dryer. Also, finding my size in their clothing is not always easy, since they never seem to have tops in small.

However, when I was England earlier this month, I purchased a coat which I wore 3 times during that trip. The morning of my last day there, the lining ripped and the sleeve was already separating from the shoulder on the one side -- I only wore the coat to walk around. I figured I would return it once back in NYC, since I didn't have time my last day of vacation to search for a Zara's and return it.

When I went to the Zara's on lower 5th Avenue, the manager who assisted me was not only rude and unhelpful, but she displayed no sympathy for the $121.00 I had wasted on her company's poorly crafted clothing. She told me that I could not return it because I had purchased it in England, even though they're an international store. I asked her repeatedly -- and politely -- to somehow help me. She refused. I had asked her to provide me with the name of someone at Headquarters who could help me, she finally relented that maybe someone there could help me and gave me their number.

I've called the woman at the headquarters for 3 weeks and still have not received a response. They obviously do not care for their customers or the quality of their clothing. I'm ready to show up at Headquarters and demand a refund for an item that should not have ripped just from walking around in it. They have the worst customer service I have ever encountered.

• Pros: great fashion, good colors
• Cons: poor quality clothing, rude staff, awful customer service

05/30/08

Zara is a great addition to the world of fashion

by esthermalenka

Zara has a great line of clothing which is well tailored

original and one step above the others

The stores for most part are artistically designed so you feel you are entering

into a great experience

the line of clothing for women touches most ages

i loved the simple black dress with the yellow jacket that I bought

they are classic pieces

09/24/07

Terrible In-store Experience

by honeyka

Just wanted to share my terrible store experience at Zara Herald Square, NY. I went into the store and spent 10 minutes browsing. Just as I was leaving, the alarm went off. The security guard was extremely rude in handling the situtaion. He checked my backbag finding that it was clear, and then checked my wallet, which was so small that it could hold nothing but credit cards. Then I walked back into the store to talk to the store manager about the guard's behavior, but she was as rude if not more. All she said was that Zara had the right to check their customers' belongings. Frustrated with her attitude, I decided to leave the store, only to be stopped by the security guard again, who this time started threatening me so that I would let him find what it was on me that made the alarm go off. Just as he was going to examine my clothes, the store manager told him to let me go. Clearly, these people are unaware of how to treat customers properly. After this experience in the store, I am determined not to go to Zara ever again.

• Cons: Poor service, low quality, below average ambiance