Hats >Jam Clothing Inc
486 Broadway, New York, NY | Directions 1001340.721644 -73.999965
Neighborhoods: Chinatown, Downtown
Not so bad – I wrote a review before but it's gone? Unique selections, pricey, employees aloof but do come if asked. I was satisfied.
Worst Retail Experience EVER!!!! – I am writing this review to warn potential patrons of Western Spirit of their deceitful business practices. I purchased $1800.00 worth of merchandise for a still-life photo shoot. I explicitly asked the salesperson if there was a rental policy and was told that there was not. However, within 7 days I would be able to return the unused merchandise for store credit, except for the vintage pieces.
I explained that I was a stylist prepping for a series of ads for Stetson and McGraw perfumes and went so far as to show the layouts to my salesperson. There was no question about my intentions for purchasing the merchandise and at no time was a rental offered to me. Upon returning the merchandise within the 7 days, my assistant was confronted rudely and told that merchandise purchased for commercial use was not able to be returned. Star, the store manager, also said that there was a rental policy for such situations. Star declared that we must not have asked about a rental policy. Another salesperson was overheard saying that Western Spirit needed to tell all the employees about the rental policy because some did not know of it. Star disagreed and claimed that all employees DID know about the rental policy and we were in the wrong. I am a New York stylist of 18 years; I do not make errors regarding my client?s budget. Not only did Western Spirit incorrectly describe their return policy and rental agreement, they then harassed my assistant and myself. They did not honor the return policy stated on the receipt, claiming it was invalid because the goods were purchased for a photo shoot. After numerous aggravating phone calls and negotiations to the ?VERY BUSY? storeowner Jacky, I did manage to return some of the items for store credit. In closing, I advise all shoppers to avoid Western Spirit. They clearly do not understand how to run a business and do not follow the most basic tenants of decent customer service.
Another problem with customer service – I wish I had seen these reviews before I went shopping at Western Spirit-- it would have spared me an unpleasant shopping experience. I bought some jeans there, and returned to exchange them for another size. There was only one pair left of the new size, but it didn't have any of the tags that the other jeans had (2 sets of tags and a long sticker in three different places). I made a passing comment about this asking whether the jeans had been previously purchased, and I got a strange explanation about how sometimes tags were accidently torn off during unpacking (all three??). Since the jeans also appeared slightly worn, I asked if I would be able to return the jeans if I had a problem with them. The guy said even one exchange was enough for them, in a tone that suggested he was doing me a big favor to accept it, then stamped my receipt for the exchange FINAL SALE even though I had an additional day within the 7 day return period. I walked out perplexed with this interaction and frustrated, feeling that they were being not being quite straight but not being able to put my fingers on what it was exactly since the guy spoke incredibly politely throughout. Later I thought maybe he was worried I was working some shoplifting scheme. In light of the other reviews, though, he was probably trying to ensure he was dumping that old pair of jeans for good. I'm okay with the coloring a little worn (they're jeans after all) but now I'm thinking I had better check more carefully to make sure there is nothing else wrong with them...
As other people mentioned with their other products, these jeans were also pretty expensive compared to what you could get online. Would have ordered online if I had the time, but need them for an upcoming vacation.
I Worked For Western Spirit – I worked at Western Spirit in 2007, and I highly agree with all the bad reviews. The actual sales people were great people, but the management was so horrible. Most of the time when we really wanted to help people we couldn't because it was out of our hands.
Morally, I quit after a few months. I wasn't a good sales person because I always felt the need to be honest and redirect potential customers. Since Western Spirit lacks heart it is not worth the NYC prices. Every product is ridiculously marked up because of greed.
If you are going to charge someone $40 dollars for a belt buckle they can buy a block a way on Canal for $20 why not have great customer service? I am sorry for all of those who have been disappointed by them, we ourselves were disappointed, but you at the same time we need to eat too.
I actually remember the customer with the shipping problem and the one who couldn't exchange his belt. To say the least, the owners might as well disapprove of pleasing their customers. Don't shop Western Spirit unless you have the couple of hundred dollars to spend and enjoy being treated poorly.
End of the line? – I went to Western Spirit mainly because it's one of the few remainng western apparel stores in New York City and although I grossly over paid for a pair of boots, after speaking with the store manager, I plan on visiting the store again to pick up a belt buckle or two (I'll probably over pay for that too). It's one of the few stores left where you look forward to just looking around. Thanx, Star.
Don't honor their own return policy – Be extremely careful here. I purchased a belt on 3/5/07 at their 395 Broadway location and, because it was the wrong size, attempted to exchange it on 3/9/07, within the 7-day exchange period printed on their receipt, and they refused, saying that their salesman had damaged it when he put the buckle on it and for that reason they would not take it back!
DO NOT BUY ANYTHING FROM THEM – They are really under-handed and have questionable ethics there. Let me explain. On the 10th of December 2006, I bought something from them for nearly $200 in NYC. I wanted it shipped out West for someone's Christmas present. When it had not arrived at the destination by December 26th, I called to complain. They said there it had been "mixed up" with another order and HADN'T EVEN SHIPPED YET. They told me they'd call me back ASAP with more details. Well, over two hours later, I had to call them back as they never called me. They still had no concrete reason so I told them not to bother sending it. It wouldn't arrive until 2007 so what was the point anyway. I also told them that I was so mad about their unprofessionalism that I would call my credit card company to block payment to them since it wasn't in my possession. Well, I get a letter from my Credit Card company the other day saying that Western Spirit SHIPPED IT ANYWAY the next day DESPITE ME TELLING THEM NOT TO DO SO! There would've been no harm, no foul and I'd get my $200 back and they could keep their item but even after I told them not to, they did it anyway. HOW SHADY AND UNDER-HANDED IS THAT? So now, it's sitting somewhere in Idaho at someone's house who was going to hold it for me so I could pick it up there, but I had already left Idaho and returned to New York long before it arrived in Idaho in 2007. In sum, people at Western Spirit have NO ETHICS, NO DECENCY, AND SHOULD BE ASHAMED OF THEIR BUSINESS.
cool store, yet awful customer service – While the store is cool to enter into, their customer service is so subpar it's unreal. Their own salespeople sell you damaged goods and then when you go back to exchange the item, the manager is gone ("out to lunch" at 4:30pm) and his own staff warns you that he's a very difficult man and prob won't give you the time of day. I'm glad the damaged item I bought there was inexpensive and of no real cost. But for my cowboy boots and other items of significant value that I was going to buy there? No way. I'm definately going elsewhere.
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