65 E 8th St, New York, NY | Directions 1001340.730897 -73.993101
Neighborhoods: Greenwich Village, Downtown
Please come here with time to spend because every time you turn your head, you discover something new. Filled to the ceiling with cool gadgets and kitchenware you will go in wanting a bowl and come out with a pair of dolphin salt and pepper shakers and a porcelain paper towel holder. This is a great gift shop as well for those who like to spend their time in the kitchen. And I'm not just talkin' to the ladies.
Great Experience – I'm not sure if I came in on a day that the staff was in a good mood, but I received wonderful customer service. Plus, the shop is locally owned (and I prefer to support local) so I understand the return policy and such. Good selection as well.
bad service – Nice selection of merchandise, but the service is terrible.
Go Elsewhere – Decent selection, ok prices. The staff, however, was terrible. The woman at the check out was rude and dismissive and charged me the wrong amount for all three items I bought! This was my first time at Broadway Panhandler, and definitely my last.
Bad Customer Service – I used to really like this place and even though I knew I could buy the Lecruset saute pan for 10% less at Zabars I still went there thinking that they were worth supporting with my business.
Imagine my surprise when I brought in an obviously defective pan 2 weeks later (the enamel was chipping) and they told me? there was nothing they could do and that I was to send it back to the company." For that wonderful level of customer service I could buy it online and save tax and shipping. Why even bother supporting a store that refuses to support its customers
Bring back the old staff – The other reviews on the site get to the the problem of this place:
This company had more professional service and enthusiastic staff with aprons when the store was on Broadway.
The staff at the 8th Street location is not as expert. Some of the staff are disinterested; some are helpful.
It you are looking for something in particular try Macy's instead.
If you are looking for something high-end and have money to burn, try one of the city's Williams-Sonoma locations.
Alas, this place is worth stopping into if you are already in the neighborhood (the Village).
cool merchandise, out-to-lunch staff – I called before going to the store to ask about an item. The staff member was very nice on the phone--but when I got home after making the purchase, it turned out he had given me the wrong information, so I ended up with something different from what I had paid for.
The store has great merchandise, but since it does not offer itself as a mass-market discount merchant (like Bed, Bath and Beyond), it should also offer good service. Unfortunately, its staff is ill-formed and unpleasant. You will find that most are not that interested in helping you, and you may will find that you know than they do about cooking and cooking equipment. In response to a very basic question, staff members relay the question across the room (loudly, in a very disorganized way), and you may well wonder if you are in the end getting good information. When I asked a staff member for a small service with regard to a purchase, the request was relayed to a second person who, after much prodding, responded "I guess so . . ." After I made the purchase, the manager came up and and said, "Sorry, we can't do that for you . . ." In summary, enjoy browsing the store (and it does have very good sales about twice a year), but if you need any help or reliable information, good luck . . . and take everything you are told with a pinch of salt . . .
Lazy, lousy, and lame staff – I remember when this store used to be in Soho. Back then the staff knew the products and wanted to help. Unfortunately with the staff in the new store those days are long gone. It is a shame because the store is walking distance from my home. The only reason why I gave this store 2 stars is only because I do like the products and from time to time they do offer lower prices. I have shopped at this store several times so my experiences with this staff is not a one time thing. Hmm...let me give you a few examples. Walked in and asked for help finding a Le Creuset wok (on sale), staff said be right back (male), saw him walk right out the store and smoke a cigarette. Another time waiting on line at the register, cashier who was at the register did not ask to ring up my sale because she needed to wait two more minutes for her break. Another time my wife was looking for the Le Creuset grill pan asked someone on the floor to get the pan so she could purchase it. Waited for over fifteen minutes only to see this same person hanging out with another staff member. She walked up to him and asked if the pan was in stock. His answer, oh right....the pan, let me look. And finally the reason why I will never go back to this store and give them my money, I went to the store at 6:57, three minutes before closing and (maybe the manager) closes the door on my face and says store is closed. I run 21 retail stores. I am in this business for over 20 years and never done what this person did. Only if my POS (point of sale) servers where shut off (then not able to do sales) would I not let someone in, even if they showed up thirty minutes after store closing I would help the customer out. I feel bad for the owner to have such a staff, hope he or she knows about this. Maybe my review seems harsh, but I get much better service and consideration at the competitors. I hope other customers had better experiences. The staff is just plain lazy, lousy, lame.
For those whose ideal weekend involves mastering the art of de-boning. – The Store
Less insane than Zabar's upstairs, less stuffy than Williams-Sonoma, this sprawling land o' cookware attracts everyone from NYU students on the hunt for a decent frying pan ("Look, Mom, I made eggs.") to self-proclaimed chefs, armed with serious shopping lists ("Look, Maurice, I made eggs Benedict for 50."). Though slightly maze-like and congested at times (despite double-height ceilings, which do help), it's one-stop shopping for the fine arts of food preparation and consumption.
From pots and pans to peelers and pepper mills, from cookbooks and cookie cutters to blenders and bar ware, you'll find whatever you need for an elegant dinner party, Central Park picnic or jazzy rooftop BBQ. As a bonus, the name brands you love--Krups, Calphalon, Le Creuset, KitchenAid--are orange-stickered at discount prices that won't make you lose your appetite. For the truly obsessed, yes, they carry the black and white checkered pants.
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