“If you are looking for great food and a warm atmosphere.”
“The linguini was completely dry, cold, and had only a little cream sauce underneath it on the bottom of the bowl, as if they had put some sauce in and thrown dry pasta on top.”
“was greeted by a nice waiter inside and when I told him it was our anniversary, he seated us in a very cozy romantic corner across from the bar.”
“The wait staff attending to our table, the food & wine were outstanding.”
“The waiter accomodated are childrens request and we loved the food and the extensive Martini menu.”
“Came in on Sunday at 6pm Opera day - Great entertainment on street and best location of any restaurant”
“....i will always come back to CASA BELLA where i got the best meal in my life.”
“Our waiter was horrible and rude -- my tip was going to be to learn a bit of customer service.”
“Not only is the food great, they give you big portions.”
“Service was slow but we finally got a waiter who seemed nice enough.”
terrible. we agreed to go here because we were tired of dealing with the restaurant people on the street harassing us... we should have kept going. staff were rude and meals were unimpressive .. worked out to be $60 per person. there's always a catch with the special prices isn't there? i feel like the whole neighborhood exist just to take advantage of the "stupid nj tourist" well.. not anymore. i'll stay home next time thanks.
Insulting staff and horrible food..
I'm sorry but I have never been treated so horrible at any restaurant in my entire life, as iIwas at the Casa Bella in Little Italy. I'm from the city, live in Astoria and frequent a lot of restaurants, all over the city...and I cant say i've ever been on citysearch to write a bad reveiw until now.
Honestly, forget the fact that the food is extremely overpriced for what they give you, the portions were very small, the ingredients cheap, and normally for 20 bucks you get salad, pasta, and an entree and at this place, you pay 20 bucks for a small piece of eggplant with sauce from a can.... forget those facts, becuase all of it doenst even compare to the fact that the waitstaff can afford to be rude and not fill water, and take their time because apparently they add 20% gratuity to every check.... They not only added on 20 percent gratuity for our bill of two people.... but when we gave him our credit cards to split the bill...the old italian waitor came back with a piece of blank paper for us and goes "write your signitures on this" .....we were liek...huh?! and he goes i want to see if they match the back of your card. "WHAT?!!?!"..... never. ever. have i been so insulted in my entire life! If your wondering if we signed it...yeah we did..because we were in such shock...and we were following directions... will I ever understand how this makes any sense at all since our cards are pretty worn in from using them so much and you cant even really see our signitures... no. I could almost understand if this was standard procedure....but really? I've never had this happen anywhere in New York City.
Theres nothing like bad service to make a horrible meal even worse. What a scam.
NEVER EVER GO HERE.
I'm a frequent restaurant go-er in NYC and this is possibly the WORST RESTAURANT I'VE EVER BEEN TO. If I could give it a negative rating, I would.
I don't know how this restaurant got 3 stars unless the owners/managers themselves or their friends/family are writing reviews to boost ratings.
The lunch special sign with a "great deal" of 10.75 or something like that was what drew us in but don't fall for it! It's definitely not a deal considering how bad the food is and how small the portions are. It's not worth it if you think you're saving yourself a few dollars cause in actuality you're wasting any money you spend here.
I'm not usually a nit picky person and that would be bearable if only the service were good, or even OK. Also, they try to charge you $5 for some BALSAMIC VINEGAR! That is just absolutely ridiculous! I live in New York and frequent new restaurants throughout Manhattan on a weekly basis and I have never, ever heard of any restaurant charging its customers for balsamic vinegar, much less $5! You can buy a bottle of it at the supermarket for that price.
The food itself is mediocre at best (and that is being polite). Presentation is HORRIBLE, bland, unappealing while the taste is just OK.
What makes this place horrible, however, is the people. As someone had mentioned the greeter was rude to them, but that was the least of our aggravations--the entire place was rude to us. Although ironically, the greeter was the least offensive during our visit. First, the waiter didn't even appear while we were sitting for 10-15 min and I had to go inside to find him. When he finally did appear, he had a snobbish attitude and seemed irritated to even take our order. Throughout the meal, he maintained the same irritated, restless attitude.
At the end of the meal, we were presented with a check with gratuity added although I had already vowed to not tip because the service was that rude (and out of the hundreds of restaurants I've visited, not ONCE have I done this or even considered it despite any mishaps or less than stellar service). Not surprisingly, I went in to speak with a manager/owner or whoever was the cashier only to find out he was just as rude if not more so. He seems absolutely apathetic to the fact that I was unsatisfied with the service and rudeness I received and even gave me a "good for you, I don't care" attitude, actually saying those words at one point. Furthermore, after the whole ordeal he even tried to take my boyfriend's credit card when we were paying because it said "SEE ID" rather than a signature AND my boyfriend showed his ID when he requested.
IN A NUTSHELL--if you don't want to read all of the above: RUDE SERVICE, HORRIBLE MANAGEMENT, MEDIOCRE/BLAND FOOD!
SAVE YOURSELF THE TROUBLE, eat across the street as another reviewer suggested or anywhere else down the block. There are plenty of places to choose from, don't subject yourself to this place cause you'll surely regret it!
Dirty and dry. Casa Bella is HORRIBLE. The glasses and silverware were oily and dirty, the bread was stale, and the food bland and mushy. (Imagine eating TV dinner at a restaurant.) The service is disorganized and staff seems overwhelmed, which indicates bad management. Skip this tourist trap and walk just one or two more blocks for a superior experience.
Awful food, and even worse Service.
One of the worst dining experiences ever. Our waiter was rude, unattentive, & very unfriendly. My linguini with clams was completely awful. The linguini was completely dry, cold, and had only a little cream sauce underneath it on the bottom of the bowl, as if they had put some sauce in and thrown dry pasta on top. The clams were so bad that I am pretty sure I've had better in a canned soup! I had chocolate cake for dessert, giving them a chance to redeem themselves- but the cake was not moist at all & the frosting was hard.
Our waiter never came over to check on us, ask if things were okay or if we needed anything. We had to ask a bus boy if he could find someone who we could order some drinks from because our waiter was again no where in sight. The 4 of us were shocked to be treated so poorly. We didn't understand how you could give such a lack of service and still make good tips. We literally saw our waiter only 2 times during the hour and a half we were there, once to take our order & once to bring the check. Both times he was completely rude and unfriendly.
When the check arrived, we finally realized why the service was so terrible and he treated us so badly- he had added on his own gratuity. Guess he figured he didn't have to even do the bare minimum, let alone be a friendly server, since he would tip himself anyway. We were so disgusted that we went to the host stand and asked why the tip had been included (I know it's sometimes added for larger parties, but we were just a party of 4) - he informed us it is stated on the menu that gratuity is included. I asked to see a menu because I was positive it did not say that. He showed us where it is stated on the dinner menu - the only problem was, we never saw the dinner menu - it was 1pm and we ordered from the lunch menu, on which it was not stated at all. We had to pay anyway, they insisted. This place treats you like dirt, and forces you to tip them as if you had been given attentive and friendly service.
Not worth any penny.
I will keep it simple:
3 pm on a recent Sunday afternoon.
No wait to be seated. Waiter took 7 minutes to come to the table & was not very friendly. Bread arrived shortly after & it was stale, second batch of bread was stale too. Portions are really small. Had the pasta with clam sauce ~ very salty, pasta was undercooked & clams were cut up into small pieces, the garlic pieces were bigger. Wife had manicotti & again portion was small & temperature was warm - very disappointed to say the least. This is not "italian" food.
Advice - food is terrible, portions are small, service is below average, final tab is determined by the waiter when you get the bill (tax, tip etc...). Best advice is to keep walking & spend your hard earned pennies elsewhere ~ trust me.
very unpleasant -- stay away.
This experience left our party of 4 upset and angry for the rest of the evening, ruining my husband's birthday.
First, the waiter was gruff and denied requests that were slightly different than the menu, even though the restaurant prides itself in accommodating any special requests (from website, "Casa Bella has a very high standard for catering to all their guests, to satisfy each and every one"). They didn't have many beer options, so my husband did not get to have his choice of beer. I then had to beg the waiter to ask the bartender to add some grenadine to Coke to make Cherry-Coke, my husband's favorite non-alcoholic beverage.
Second, our food was not good. My linguini was undercooked (tough to chew), my husband's gnocci was overcooked, and our friend's veal was difficult to cut through and chew. For the price, meal portions were small.
Third and most irritating is that a 20% MANDATORY GRATUITY FEE was surprisingly added to our bill. When we spoke with the waiter, the manager, and another restaurant employee (not sure of his title), all three argued with us and insisted that the gratuity choices were not an option for the customer to make at their restaurant. They used excuses such as needing to pay the expensive NYC rent for the restaurant property, and making sure that tourists don't under-tip the waitstaff, particularly because Europeans are notorious for not tipping because a 15% service is included in their bill at home. We pointed out that we are not Europeans and that we are usually generous tippers. Even with the bad service, we planned on tipping 15%.
Overall, we were extremely upset that (1) after crappy service and expensive crappy food, we were forced to pay an additional 20% on top of the food bill and city/state tax, and that (2) we were treated very rudely by the waiter and the manager to whom we issued our complaints. They seemed to have a too-bad-for-you and we're-going-to-rip-you-off-anyway attitude.
This is going to be me and my fiance's favorite spot..
My boyfriend and I have been anticipating our one year anniversary for the longest. I wanted it to be perfect and for him to show me how much he loved me. Sooo..he took me down to Little Italy. Now, I've never been one to go down to Little Italy unless it was for the San Genarro Feast, so I was a little skeptical. He took me to Casa Bella and I was amazed at how beautiful and spacious it was. We went on a Tuesday night and I was happy it wasn't crowded. I was greeted by a nice waiter inside and when I told him it was our anniversary, he seated us in a very cozy romantic corner across from the bar. We started off with appetizers. (The caesar salad was huge! I had to split it with my fiance) I ordered veal milanese which the waiter recommended and it was FABULOUS. After the meal, we had drinks at the bar. These guys have the fullest bar I have ever seen. The bartender was very friendly and we exchanged jokes all night.
This is a wonderful restaurant and I'm glad that I came here for my anniversary. I'll definitely be frequenting this place :)
BIG MENU - ALOT OF VARIETY- FOR LARGE GROUPS. IT WAS A RAINY NIGHT BUT WE STILL HAD A GOOD TABLE. WERE A GROUP OF 21. THE WAITER MADE FAMILY STYLE RECCOMENDATIONS OF APPETIZERS AND PASTAS AND WE CHOSE OUR MAIN COURSES. WE WERE VERY IMPRESSED THOUGH THE PLACE WAS BUSY, WE HAD EVERYTHING PLUS MORE. GREAT FOR PARTIES. BROCK
excellent italian food and good service-- Go for it !!. I was there with th my children- we had to wait for a table outside . The waiter accomodated are childrens request and we loved the food and the extensive Martini menu.
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