Caffe Palermo

01/13/10

rude and dishonest service

by greyingbutch

Last year,I had placed an order for 4 St. Joseph's zeppoles the day before, saying that I wanted the ones w/ cannoli cream not the ones w/ custard.

When I got to the store, they were already packed them in a box; so I asked to see what they had in the box.

The young guy behind the counter made like he don't hear me and kept on asking for my money. Finally after 10 minutes of this nosence, he opened the box...4 stale looking zeppoles w/ custard. I made him switch the zeppole, paid for them because I had promised friends.

But never again! Basta!

10/02/08

Do Not Go!

by lauraklipp

With so many great places in Little Italy do not bother with this palce! I ordered a pizza ..they claimed it was fired in a wood stove ..but it was a very small frozen pizza!!!!!! Then I asked for garlic or basil ..ooops they had neither! What italian restaurant does not have any garlic or garlic powder? So that took me back but then I decide to take some cookies home with me ..ok they looked ok so I ordered 12 and it took the guy ..part owner 8 minutes to wait on me.. he then proceeded to use his bare hands to dredge out the cookies! UGHH .. then I was told they were 14 per pound but becuase 2 ( the smallest) were pine nut cookies and they were 24 per pound, that my whole 12 would be charged @ 18 per pound!!!!!!!!!!!!!! I should have just walked out ...

10/11/07

Best Cannoli in classic Little Italy eatery

by sully45

Every year for the last five years, a group of colleagues with spouses take on New York City for client meetings and then a weekend of rest and relaxation. The one place we never miss is Caffee Palermo where we can site outside and enjoy the scenes of Mulberry Street in Little Italy. The real key here is the owner - Jonny Delutro. He is always there making sure every customer is 110% satisfied with his "old school attitude" on service, i.e. that the customer always comes first. It's a place not to miss. You can enjoy various lunch/dinner specials but his Italian pastries and desserts are the best. a few years ago, our group stayed a little too long and we were going to need to get back up to Midtown for a play. John made a few calls and walked us out to two waiting cars for a "no hassle" ride back uptown. Service is what he is all about - it's a must stop.

• Pros: Cannoli and service
• Cons: none

09/26/06

Was my home when I moved to NY--The Best

by creativelolita

John (the owner) looks like Pacino which was enough to get me in there but I kept coming back for the cannoli's. 5 pounds later, it was time for an intervention. That said, this is THE perfect ending to any meal--you have, have, have to go there. PS I ordered my birthday cake from there one year and it remains the best strawberry shortcake I have ever had.

• Pros: So, so good--fresh and authentic
• Cons: Their pastries are not fat free!