40 Mott St, New York, NY | Directions 1001340.715041 -73.998808
Neighborhoods: Downtown, Chinatown
Chinatown Optical: Look Below the Surface – Pricey. Eye exam on the money. My contacts perfect for seeing, when I can wear 'em. Problem:: came away 30 hours after getting my sample pair from chinatown with an eye infection I am treating. No querstion in my mind where I got it. Don't go there.
Horrible customer services (if any)...TWICE – First time I went in was for my sister who already had a particular frame (brand and model) in mind. We were serviced by an old guy. When my sis gave him the brand, he said - without looking at us, just busy wiping stuff - "we don't sell brands like those". My sis and I were confused and she pressed on as to why (quality, reputation, etc.) He just refused to answer. We assumed he was the owner or store manager because with service like that he would've been fired. Well I thought it was just an unlucky day that we got the guy helping us out. I went in again weeks later this time looking for a frame that I wanted. A young woman helped me out this time. I told her the brand and model and she pointed to a display of about 10 frames behind the counter and asked me what the model looked like. I wasn't able to tell because I didn't have my glasses on and I pointed to one frame towards the bottom and she said "that's not the brand you are looking for, only these" and she pointed to the four or so frames towards the top. Holy bejeezus! It would've been so much faster if she would just look at the model#. Then I recognized the frames and tried them on but they were the bigger size and quite pricey so I asked if she had any other ones that were the same eyeshape but maybe a little smaller and less pricey. She said "well all our plastic frames are here (pointing to the counter right below us) you can take a look". No kidding! I'd give them 0 stars if I could. I recommend Eye Solutions just across the street.
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